A Finger On The "Pulse" Of I.T. Management.
December 13, 2020

A Finger On The "Pulse" Of I.T. Management.

Marouane Tohme | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Pulseway

Originally Pulseway was implemented for use by the I.T. department but since then it has been rolled out for oversight to HR and Branch Management. The solution always for remote management and oversight across all the organization's machines and users. The Windows Server module integration and automation has made the I.T. Department, especially, more efficient. The easy to use interface and the ability to set access levels and permissions has allowed the system to be rolled out to other departments, primarily for oversight and oversight related purposes.
  • Easy To implement.
  • Easy to use, even for non-technical users.
  • Automation. Set tasks to happen based on different triggers, like a service crash.
  • The mobile application is very convenient and easy to use.
  • The Windows Server Module integration is very convenient, especially if you run a local domain.
  • I would like to see an agent for mobile devices, even just Android for now.
  • The mobile app does lack some functionality.
  • The Network Monitoring Feature is at an extra cost; I am not pleased with the pricing model here.
  • Pulseway has improved the efficiency of the I.T. department.
  • The extra oversight for management and H.R., especially as it relates to policies, has been great.
Ultimately price and user interface was the main reason for migrating to Pulseway but I will say that the pricing model for Network Monitoring is very much unsatisfactory. The service on the whole is robust, easy to use, feature-rich, and well priced. The anti-virus integration was a big plus also.

Do you think Pulseway delivers good value for the price?

Yes

Are you happy with Pulseway's feature set?

Yes

Did Pulseway live up to sales and marketing promises?

Yes

Did implementation of Pulseway go as expected?

Yes

Would you buy Pulseway again?

Yes

Pulseway is great for any situation where there are multiple machines or users to manage or oversee. It is especially helpful for companies with a house I.T. Department, multiple Locations, or who have or plan to implement work from home procedures (which, I imagine, is almost everyone in 2020). Pulseway can be great for H.R. departments overseeing large workforces as well.

Pulseway Feature Ratings

Remote monitoring
10
Network device monitoring
10
Multiple Server Monitoring
10
Multi-device monitoring
10
Automated alerts and notifications
10
Patch Management
10
Service configuration management
10
Software and hardware inventory
7
Policy-based automation
7
Performance data reports
6
Customizable reporting
5
Data visualization
7
Risk analysis
Not Rated
Data backup and recovery
Not Rated
Antivirus and malware management
9
Adinistraor access control
9