Good Product...but Pricy
February 14, 2020

Good Product...but Pricy

Kendra Zondervan | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Pushpay

Pushpay is used as 3rd party payment software in which the organization receives both donations and payments for mission trips etc. It integrates with our church management software, where the contributions are then posted directly to a donor's profile for tax and record purposes.
  • User Friendly
  • Secure
  • Cannot give to more than one fund in a single transaction.
  • Cannot pull data from the church management software. Therefore, if donors give electronically and via cash or check (which is processed directly in Church management software), the donor cannot run one giving statement through Pushpay, which includes all of their gifts. Pushpay does allow check and cash scanning through their platform which can resolve the statement issue, however, they do not have image scanning software, therefore, a visual copy of checks or cash envelopes cannot be exported or retrieved.
  • Recurring giving schedules allow higher and more consistent electronic giving.
  • Time and cost savings with paperless statements.
  • The giving directly inside of our Church management platform (CCB) was not a great option as the mobile site was not as robust. Due to previous transitions between church management platforms, we did not want to migrate, giving from one software to another, which is both a detrimental change for users engaged, scheduled giving migrations, and administrative resources internally.
  • Online Giving.org was a product that we did not learn about until we had transitioned to Pushpay and is a newer company. That being said, the product is very comparable to Pushpay and also has many features that outperform Pushpay in addition to significantly lower processing fees with no contractual obligation. We are in the process of evaluating whether a transition from Pushpay to Online Giving.Org is better for our organization.
The access to support is excellent; however, the turnover with assigned account managers has been high over the years, which makes it challenging to build a lasting rapport. There have been some technical and functionality issues communicated over the years which have been received by the account manager. At the time, with responses such as "yes, we know it's an issue, and we're working on that, but we don't have a timeframe." These problems are never resolved, nor are progress reports or follow up ever addressed, then the account manager changes and the cycle starts again.

Do you think Pushpay delivers good value for the price?

No

Are you happy with Pushpay's feature set?

No

Did Pushpay live up to sales and marketing promises?

Yes

Did implementation of Pushpay go as expected?

Yes

Would you buy Pushpay again?

No

As the fees are incredibly high, I would not recommend smaller organizations with lower budgets. If an organization is looking to separate their electronic giving processing outside of their church management software to allow a consistent user experience regardless of a change from one church management platform to another, Pushpay is a great solution.