Confusing product for a nonprofit that needs dedicated technical expertise to fully utilize
July 14, 2020

Confusing product for a nonprofit that needs dedicated technical expertise to fully utilize

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Software Version

Qlik Sense Cloud

Overall Satisfaction with Qlik Sense

Qlik sense is being used for our organization to capture demographic data for clients served across all programs, as well as provide outcome data, fidelity data (adherence to our program model), and tracking of strategic initiatives for clients within our flagship program. Additionally, Key Apps and sheets that we use internally have been "templatized" and are being offered as part of the "deep evaluation and learning experience" we provide to other organizations who adopt our flagship model (within their own organization in different states) as part of our Network Affiliate model.
  • Interactive visualizations.
  • Customization to add your own company branding (logo, color schemes, etc.).
  • Allow for multiple cuts or filters of data depending on user needs (region, time frame, client type, etc.).
  • Use Standard SQL so that new staff can build sheets and apps quickly using existing knowledge
  • need to be able to select specific dates for filtering data (i.e., show data for all clients served between 7/1/2019 and 6/30/2020) as this would address the majority of our data requests from contracts and development
  • Provide a "user training" section of the site that allows end-users to have a guided training on how to navigate QilkSense and use Key features like the snapshot tool or how to apply multiple filters to a particular view using the organization's data, not a random dummy data set.
  • Desktop version with "date picker" plug in eliminated roughly 10 ad-hoc data requests each month (about 20-30 hours per month) but the date picker plug in no longer works nor does the desktop version.
Tableau is too expensive. Microsoft BI is what we might switch to in terms of our department's skill set, available (free) training resources through forums and youtube, and pricepoint for a nonprofit.
Well suited for departments where teams have actual software development and computer programming formal training. We are an Evaluation team that has technical skills but we are self-taught coders and do not have the knowledge base to set up systems for complex data analysis and visualization.

Training resources seem slim compared to more well-known visualization software (Tableau) which puts our relatively non-technical department at a greater disadvantage in using the product.

We have had a terrible time getting a response from the Qlik team re: expanding licenses and managing the switch from the Desktop to the cloud version of the software. Members of our leadership team and affiliate network members had to wait months before they were granted licenses and access to view their data and dashboards for decision making. This was after multiple calls and emails by our data analyst and our VP of Evaluation and Learning.

Qlik Sense Feature Ratings

Pixel Perfect reports
Not Rated
Customizable dashboards
6
Report Formatting Templates
Not Rated
Drill-down analysis
7
Formatting capabilities
7
Integration with R or other statistical packages
Not Rated
Report sharing and collaboration
5
Publish to Web
Not Rated
Publish to PDF
Not Rated
Report Versioning
Not Rated
Report Delivery Scheduling
Not Rated
Delivery to Remote Servers
Not Rated
Pre-built visualization formats (heatmaps, scatter plots etc.)
5
Location Analytics / Geographic Visualization
Not Rated
Predictive Analytics
Not Rated
Multi-User Support (named login)
Not Rated
Role-Based Security Model
Not Rated
Multiple Access Permission Levels (Create, Read, Delete)
5
Single Sign-On (SSO)
7
Responsive Design for Web Access
Not Rated
Mobile Application
Not Rated
Dashboard / Report / Visualization Interactivity on Mobile
8
REST API
Not Rated
Javascript API
Not Rated
iFrames
Not Rated
Java API
Not Rated
Themeable User Interface (UI)
Not Rated
Customizable Platform (Open Source)
Not Rated