Item: Qlik Sense
Rating: 10
Author: Prabhu Mohapatra

Overall Satisfaction with Qlik Sense

Use Cases and Deployment Scope

It is used across the organization by our Data team. Qlik Sense supports a range of use cases, including centrally deployed guided analytics apps and dashboards, custom and embedded analytics, and self-service visualization, all within a scalable, governed framework.

Pros and Cons

Pros

Centrally deployed guided analytics apps and dashboards.
Custom and embedded analytics.
We like the enhancements that Qlik has done over the years starting from QlikView to Qlik Sense to QlikInsights. Our users have embraced the use of Reports and Dashboards that we have been able to provide with Qlik.

Cons

We have been using Qlik Sense for the last four years encompassing the whole Qlik suite. Going forward, we would like to see more advanced analytic offering from Qlik and also the ability to customize the tools that would fit our needs (e.g., Streams, Substreams, etc.)

Return on Investment

Faster turnaround with respect to providing access to Data and Reports. Ability to provide self service to the end users has resulted in providing the analytic features at the users fingertips.

Alternatives Considered

We have used SAP BO in the past. As part of evaluation, we evaluated Tableau and Power BI.

Other Software Used

Dynamsoft Camera SDK for iOS, Cloudera Enterprise Data Hub, MongoDB

Likelihood to Recommend

Qlik Sense is well suited for creating Reports and Dashboards for analytical needs with good interface and graphical support. However, Qlik Sense is not very well suited for real time analytics and reporting.

Qlik Sense Feature Ratings

Using Qlik Sense

Users and Roles

1000 - The new Child Juvenile & Adult Management System (CJAMS)
Eligibility & Enrollment (E&E) System
Maryland Office for Refugees and Asylees (MORA)
Child Support Application (CSA)
FIA

Support Headcount Required

15 - Developers - solid understanding of the reporting concepts, database, coding skills, and strong understanding of business requirements

Business Processes Supported

self-service data visualization
embedded analytics
reporting & collaboration

Innovative Uses

creating dashboards for Project Management Office (PMO) agile governance
providing access to historical reports to user by integrating Qlik with ECMS,
providing the capability to download Qlik reports similar to the one in BO (legacy systems)

Future Planned Uses

creating dashboards for enterprise procurement
integrating Qlik with Data Robot to provide predictive analysis
data profiling through Trifacta

Likelihood to Renew

All our applications use this software for the last four years.

Evaluating Qlik Sense and Competitors

Products Replaced

Key Differentiators

Price
Product Features
Product Usability
Product Reputation
Prior Experience with the Product

Product Features - capability to use multiple data sources, share, and collaborate

Evaluation Lessons Learned

We will do a POC (proof-of-concept) of each available software for our current need and select the most suitable software for our organization.

Qlik Sense Support

Support Rating

long-term use (four years) in our applications without difficulty

Qlik Sense Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

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Qlik Sense - Makes sense

Software Version