Qualtrics. From simple to complex, it does it all.
April 07, 2016
Qualtrics. From simple to complex, it does it all.
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Research Suite
Overall Satisfaction with Qualtrics
Qualtrics is used by my organization internally for things like 360 evaluations, as well as externally for things like customer satisfaction surveys.
- Quantifying, analyzing, and reporting on the data gathered is something Qualtrics does very well.
- Ability to create targeted surveys.
- Customizable presentation of surveys.
- Ability to share surveys with other members of my team is a big plus.
- I'd like to see the ability to connect and return survey results to an external database.
- Better customer service.
- New customer development.
- Increased employee satisfaction.
Qualtrics Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No - I have been more than satisfied with the standard support from Qualtrics I receive.
I had a question about a survey I wanted to do for customers my organization has not worked with in over 2 years. Having never done this type of survey before, I really didn't know where to begin so I contacted support and they were able to point me in a direction. This was a real timesaver for me.