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The answer to your analytics problems
November 04, 2019

The answer to your analytics problems

Gytis Juzenas | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Quantum Metric

The Quantum Metric is the tool of the tools, which is really helpful for reviewing customers' actions, system responses, and other logged information, which was used for customer experience, and services provided to the end-user. On the other hand, there are many other options, as you can check live customer sessions, on different platforms at the same time. A lot of different analytics options, funnels, and other data. Quantum Metric made life way easier for my self, my colleagues, and even for the teams, who have the first contact with the customer.
  • Easy to use.
  • Fast and reliable tool for everyday work.
  • A lot of information is provided within the session, so there is no need to use most of the other tools.
  • Sometimes there are implementation issues.
  • Speeds up the processes, while checking unique customer cases. Saves about 75% of the time.
  • No need to check logs separately on other tools, as Splunk, due to the high implementation of system responses.
  • The tool is always fast and has a massive 2 months of customer history information.
The biggest QM advantage is that you can see customer's actions on the live preview and almost immediately. So you can catch customers up, on the session, while the customer is still using your portal. There is a lot of information provided on the session, like API calls and responses, fields customer used, click counts, etc.
Quantum Metric support is always fast, useful, reliable and every case is responded in a timely manner by the people, who know their product, and know what they are doing.

Do you think Quantum Metric delivers good value for the price?

Yes

Are you happy with Quantum Metric's feature set?

Yes

Did Quantum Metric live up to sales and marketing promises?

Yes

Did implementation of Quantum Metric go as expected?

Yes

Would you buy Quantum Metric again?

Yes

Quantum Metric is great when you want the possibility to see all mandatory information, what customer clicked, taped, information entered, etc. All customer details are visible after accepted the GDPR rules. All the information is encrypted. A lot of different ways to build dashboards, to see alerts, funnels, and other information as error counts, and error trends. There are pre-built features for top pages, platforms, browsers, etc.