It's worth it to use!
November 05, 2019
It's worth it to use!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Quantum Metric
It is used in an all-digital organization, it helps us to identify and solve issues our customers were having while transacting. In QM we can search for customer's sessions and go through all the steps the customers followed, it is very useful to identify the pain points the customer has.
- QM has a great search query with multiple options.
- QM provides multiple charts and stats to evaluate and check trends.
- QM has many features that help users to find and analyze the customer session.
- QM needs to improve documentation and training. That part is not that good.
- Sometimes it's quite slow and also sometimes does not display correct numbers.
- Sometimes it is not capturing all data or we cannot replay the session, it shows a blank screen.
- Help you identify customer's issues quickly.
- As soon as we solve any customer issue, we stop losing money faster.
- Don't know the price but for sure it is worth using.
I haven't used any other products similar to QM.
Do you think Quantum Metric delivers good value for the price?
Not sure
Are you happy with Quantum Metric's feature set?
Yes
Did Quantum Metric live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Quantum Metric go as expected?
I wasn't involved with the implementation phase
Would you buy Quantum Metric again?
Yes