Quantum Metric - Great Product
November 23, 2019

Quantum Metric - Great Product

Gediminas Drazdauskas | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Quantum Metric

It is used daily by the digital departments in my organisation. It lets us ensure the customer experience is the best. Using Quantum Metric, we can see the real experience of the user, see all the issues that they potentially face, and helps us have clear steps on how to replicate them. This saves a lot of time and we can even address issues that the customer maybe didn't even report to us. It's really good.
  • Smooth session replays. Lets us see the user experience very conveniently.
  • It has a lot of statistics that let us see the general performance of our product.
  • Great and detailed searching capabilities that help you find what you're looking for.
  • Sometimes it may be hard to navigate and to be aware of all the features that it potentially has.
  • Only positive impact. We focus on the best customer experience in all aspects and Quantum Metric helped us improved that aspect in many ways.
  • Acoustic Experience Analytics (formerly Tealeaf)
Quantum Metric feels a lot better when used. It is much smoother and seems much more reliable. It does not get stuck as much and finds the sessions a lot quicker.
Support is very good. They are very quick to respond and take action.

Do you think Quantum Metric delivers good value for the price?

Yes

Are you happy with Quantum Metric's feature set?

Yes

Did Quantum Metric live up to sales and marketing promises?

Yes

Did implementation of Quantum Metric go as expected?

Yes

Would you buy Quantum Metric again?

Yes

I think it is suited for any digital product that is focused on the customer. It lets you see how your product is used through the eyes of the customer and this is valuable for everyone.