A tool that saves time and is fun to use.
December 10, 2019
A tool that saves time and is fun to use.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Quantum Metric
Quantum Metric is widely used in my organization and my team uses it daily to help address customer issues and improve their experience.
- Plenty of information is provided in the tool when viewing sessions.
- It's clear and easy to use.
- A vast array of filter options are available to locate specific sessions.
- Sometimes video replays are not capturing all visual data.
- It helps to solve customer issues faster.
- It helps to find unreported bugs.
- Less information is needed from the customer side regarding his/her issue.
Quantum Metric lets you see the customer journey as they see it, instead of logs and graphs.
Do you think Quantum Metric delivers good value for the price?
Yes
Are you happy with Quantum Metric's feature set?
Yes
Did Quantum Metric live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Quantum Metric go as expected?
I wasn't involved with the implementation phase
Would you buy Quantum Metric again?
Yes