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Quantum Metric Review
March 05, 2020

Quantum Metric Review

Angela Baum | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Quantum Metric

We use it to capture customer/ in house agent sessions mostly. It is used by the whole org. We want to view what the customer/agents do so we know what problems to fix when addressing the customer experience.
  • It is easy to search and replay sessions to view issues or concerns.
  • The heat maps and opportunities are a great feature so you know where the users are struggling.
  • Tracking events you want to keep an eye is convenient and then also easy to search by.
  • It may be nice to pull reports or stats off something we are tracking.
  • Sometimes recordings can be blurry.
  • We are able to view users and fix issues in a timely matter.
Our Quantum rep has really stepped up and helped make sure we know how to use the product and has office hours for us to talk with her about questions and issues.

Do you think Quantum Metric delivers good value for the price?

Not sure

Are you happy with Quantum Metric's feature set?

Yes

Did Quantum Metric live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Quantum Metric go as expected?

I wasn't involved with the implementation phase

Would you buy Quantum Metric again?

Yes

Its a really great tool to keep an eye on the customer experience without having to physically survey customers. Also very handy when you are trying to troubleshoot an issue!