Qubit are great for quantifying what difference a change to the website would make
March 04, 2016

Qubit are great for quantifying what difference a change to the website would make

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Qubit

Qubit is being used on our website for A/B testing and visitor feedback. Running A/B tests enables us to make informed decisions as to what we would like to use/change on the website.
  • Personal contact at Qubit - I always know who to reach out to rather than just having an impersonal support email.
  • Lots of testing ideas coming from Qubit, so we can utilize best practices.
  • Reporting on the data gathered on the website could be easier.
  • Visitor opinion could have categories you could program rather than machine learning.
Qubit was already in place when I joined the company, so haven't tried alternatives.
Visitor feedback is very helpful to check that everything on the website is as user-friendly as possible and working as expected. The feedback gets categorised automatically and given a sentiment rating, so you can filter by topics of interest. Qubit is also great for A/B testing - they have great ideas and are able to implement them quickly.

Using Qubit

5 - Marketing, website content, customer insight
2 - Understanding website analytics - but no special skills really as Qubit is very self-sufficient and [customer support is] able to explain things in case of questions.
  • A/B testing
  • Tracking the customer experience with visitor opinion
  • Online analytics
  • Looking at our features and quantifying how well they are doing
  • Enhancing the visitor opinion options
  • Product recommendations
  • Better website userfriendliness
  • Understanding conversion drivers

Qubit Training

  • In-person training
They explained what the tool does very well.

Qubit Support

Fast response
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
They've always been quick to respond and did everything to investigate and solve any issues.

Using Qubit

I wish customized reporting was easier as that currently needs to be uploaded in order for me to use it.
Like to use
Relatively simple
Easy to use
Well integrated
Quick to learn
Feel confident using

Qubit Reliability

It works regardless of how many website visitors we have so it's not really necessary to scale up or down.
It's been very reliable.
We check if there's going to be an impact on load times before agreeing on a test.

Integrating Qubit

Qubit manages the tags needed for IBM Digital Analytics. Not sure on the difficulty as it was done before I joined.

Relationship with Qubit

I have found dealing with Qubit very easy, we have regular calls plus an account manager is always there for any ad hoc questions.