Qubit - Review of a Happy Customer
Updated December 07, 2017
Qubit - Review of a Happy Customer
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Qubit
Currently Qubit is being used primarily by our Digital Product Management team. Our Product Manager is managing the tool as well as our relationship with Qubit. The eCommerce Merchandising team provides input as to what types of test we run, but for the most part it is used by my team (Digital Product Management). We're primarily using the tool for A/B tests, experiences, as well as data analysis. The Qubit suite provides in depth analytics that we'd love to dive into even deeper, but with limited head count it's been challenging to dive in as deep as we'd like. We hope to broaden the team in the coming months and devote more time to analyzing our results and rich data that we've been collecting to tailor future tests and experiences.
- Communication - Qubit is awesome at communicating with their clients. We have weekly calls and communication via email pretty regularly. They provide honest and helpful feedback and have yet to lead us astray.
- Making Suggestions - Qubit does a great job of suggesting types of tests to run based on our particular customer. They are also very open to hearing our thoughts and opinions as to tests we'd like to run; they provide feedback as well as the best means of execution.
- Deliverability - Qubit delivers when they say they will, and if anything is ever delayed, they make sure to communicate it.
- Decipher can be a little overwhelming. Maybe providing more training here would be helpful - then again maybe that's just me since I'm not in there everyday!
We previously used Monetate but that was before my time so it's tough to specifically compare. However, I think the fact that we're no longer with Monetate proves that Qubit has been a better partner overall.