Quickbase is an Excellent Product with Quick Help and Great Features!
December 15, 2021

Quickbase is an Excellent Product with Quick Help and Great Features!

Katlyn Allen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Quickbase

In my organization, Quickbase was introduced as a helpdesk ticketing solution [in comparison with] another leading provider. My company wanted complete control over our system and Quickbase was the best option we found. Over the last 3 years, we've grown our use of Quickbase to manage the following: fleet system; complete facilities and tech projects; integrate online status forms with Microsoft Dynamics GP; collaborate [with the] Information Center; host new location pipeline/development summaries; store employee data; complete PCI compliance requirements; control inventory [in addition to other uses]. Quickbase allowed us to create a more user-friendly experience for our end-users while allowing us to create more insights [into] our business operations. The low-code platform is a perfect mix for users of all levels to get exactly what they need out of the Quichbase system.

Pros

  • Has plenty of help material for builders
  • Has an excellent support team for any questions or problems
  • Allows for extensive creativity while taking away most of the tedious work to get there

Cons

  • Expand the allowances of html/javascript tags for stylings
Mhelpdesk didn't allow us to create and customize exactly what we need, unlike Quichbase. I have nothing against Mhelpdesk [but] we just needed something a little more [suitable for our demands]. Our technical users were able to pick up what we designed much faster than Mhelpdesk's interface.

Do you think Quickbase delivers good value for the price?

Yes

Are you happy with Quickbase's feature set?

Yes

Did Quickbase live up to sales and marketing promises?

Yes

Did implementation of Quickbase go as expected?

Yes

Would you buy Quickbase again?

Yes

Quickbase is well suited for many use cases [and] in particular, help desk ticketing. . We were able to create [a number of] table-to-table relationships, notifications and forms for each type of user. Quickbase [has made it easier] to get what we [want] when we [want] it. I have yet to find a scenario where Quickbase [wasn't an] appropriate solution.

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