Quickbase is Vital To Our Business
December 02, 2022
Quickbase is Vital To Our Business
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Quickbase
Currently we're doing a startup contact center, so we are using it to process all of our intake. Not only calls, but emails portals and things like that. So it is our primary data capture of any communication that we have coming into the contact center for the company.
Secondly what we use it for is also communications between the multiple offices throughout the United States. We have close to 40 offices across the states, and we have multiple people that we need to get in contact for various reasons.So we use that as a internal database for ourselves to be able to facilitate that communication quickly.
We also expanded that to another team for the portals team, and they use that as a workflow process for multiple different things that they do as well.
It's used from a human resources aspect for internal, for our group, so that we have the ability to track the type of equipment that each of our people has, tardies - things like that. So we can keep track of that internally without having to go through the major company aspect of things. So going a little bit above and beyond the tools that have already been given to us through our company.
Secondly what we use it for is also communications between the multiple offices throughout the United States. We have close to 40 offices across the states, and we have multiple people that we need to get in contact for various reasons.So we use that as a internal database for ourselves to be able to facilitate that communication quickly.
We also expanded that to another team for the portals team, and they use that as a workflow process for multiple different things that they do as well.
It's used from a human resources aspect for internal, for our group, so that we have the ability to track the type of equipment that each of our people has, tardies - things like that. So we can keep track of that internally without having to go through the major company aspect of things. So going a little bit above and beyond the tools that have already been given to us through our company.
Pros
- The fact that it's customizable.
- If there's a problem, we can find a solution with it.
- Everything about it is just great as far as I'm concerned.
- So much easier to use than a spreadsheet.
- Being able to create calculations based off different things is so much easier to do.
- The reporting is amazing, being able to create amazing dashboards. For various different roles that we have in our company for myself, for my team, for the people that are doing their job daily can have different views per person.
Cons
- There are some of the more cool features that you have to have a little bit of a learning curve to get to. If you're wanting to do something simple, like taking a spreadsheet and turning it into a form and the, the typical spreadsheet format, that's easy to do and anybody can pick that up and that's awesome about it.
- Trying to do some of the more intricate functions takes a little bit more knowledge, and to get some of the cooler features you, you need to have some sort of additional background. That's the downside of it. However, the community is amazing, and if there's a question you have, there's somebody there to use them.
Do you think Quickbase delivers good value for the price?
Yes
Are you happy with Quickbase's feature set?
Yes
Did Quickbase live up to sales and marketing promises?
Yes
Did implementation of Quickbase go as expected?
Yes
Would you buy Quickbase again?
Yes
I've looked at some other ones. I believe Amazon has one that I looked into, but it looked a lot more complicated than what Quickbase offers. There was another one that was suggested for me to look into. I think it was a Microsoft version of once again looked into it, I was like, you still need to have some technical knowledge behind it in order to make it function.Whereas Quickbase, you don't need that. It's set out pretty plain language for anybody to pick up and start using.
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