Another Mac QuickBooks upgrade, another big disappointment.
November 22, 2019

Another Mac QuickBooks upgrade, another big disappointment.

Ann Mulhern | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with QuickBooks Desktop for Mac

Every update I hope to just be able to restore my data without issues. So far, Mac 2020 seems to be OK except for my payables. Since it is a small number of listings, I have gone through and voided the errors. However, someone at QuickBooks Mac 2020 has chosen to use the lightest possible gray type on a white background. It is literally impossible for anyone over the age of 20 to read light gray on a white field I am stunned at having to try to work around this incredible time-wasting flaw. I have always had some ridiculous issues with QuickBooks for Mac and have been forced to keep using it by my accountant because of so many years of buying their software and the need for my company to keep its continuity. Each update is a nightmare to finally get it to restore...and then the fun begins. If I had the time you would have 20 reviews like this from me over the years. SO disappointing and so much of my time and my employee's time wasted getting this software to actually do what I paid for. PLEASE correct the ridiculous gray type so I and all of the many reviews I have found online can see to pay our bills. Pathetic.
  • As long as you have extensive experience with it, it will print checks properly.
  • The strengths would only be forcing people to continue the pain due to longevity in the market.
  • Thinking of all ages of people who have to use the product (i.e. using light gray type on white; light blue on blue). No one cares about color changes. They are distracting and when you can't read through them they are a waste, NOT a new enhancement for the upgrade.
  • Laying things out together for each task - all banking info here; all payables here; and checks should include which type of check to print. Preferences should be included for each type of task, not stored a Google search away. Why aren't all preferences for a service grouped together?
  • QuickBooks search is weak. Unless I can word what I need as they do, my question will be answered in Google not QuickBooks.
  • I waste an incredible amount of time every upgrade restarting and catching any errors.
  • I hear my accountant asking why things are like this in the Mac version? They are not, apparently, like this on PC.
  • This is supposed to be a program for novice bookkeepers/owners or accountants. It continues to do the job only 6% of the time, year after year.
I only stick with it because I have used it for 30 years and have to continue as the cost to change over and learn a new system has always been prohibitive. My accountant prefers QuickBooks rather than embarking on another Mac software option.
After 30 years it should be a LOT easier, not just as hard every single year to get it started after the update.

QuickBooks Desktop for Mac Feature Ratings

Accounts payable
5
Accounts receivable
5
Cash management
Not Rated
Bank reconciliation
7
Expense management
Not Rated
Time tracking
Not Rated
Fixed asset management
Not Rated
Multi-currency support
Not Rated
Multi-division support
Not Rated
Regulations compliance
Not Rated
Electronic tax filing
5
Self-service portal
1
Global Financial Support
Not Rated
Primary and Secondary Ledgers
Not Rated
Intercompany Accounting
Not Rated
Localizations
Not Rated
Journals and Reconciliations
3
Enterprise Accounting
Not Rated
Configurable Accounting
Not Rated
Centralized Rules Framework
Not Rated
Standardized Processes
4
Inventory tracking
Not Rated
Automatic reordering
Not Rated
Location management
Not Rated
Manufacturing module
Not Rated
Pricing
Not Rated
Order entry
Not Rated
Credit card processing
Not Rated
Cost of goods sold
Not Rated
Order Orchestration
Not Rated
End-to-end order visibility
Not Rated
Order exception Resolution
Not Rated
Pay calculation
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Dashboards
3
Standard reports
4
Custom reports
5
Not Rated
API for custom integration
Not Rated
Plug-ins
Not Rated
Role-based user permissions
5
Single sign-on capability
5