If they hadn't just forced an upgrade on users, doubled prices, and touted bad support as a benefit, they'd be OK.
Updated May 06, 2021

If they hadn't just forced an upgrade on users, doubled prices, and touted bad support as a benefit, they'd be OK.

Dana Friedman | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with QuickBooks Desktop Pro

Within my own company we use it to generate invoices (in conjunction with our industry-specific CRM), receive payments, log payments and expenses into different accounts, and generate reports necessary for our accountant, and different financial requirements. We also periodically generate statements for clients. Using a third-party plug-in from our credit card processor, we accept credit cards and can receive payments directly into QuickBooks Desktop Pro. We also use it to download and import bank statements into various account ledgers There are probably other things too, but those are the basics.
  • Generating templates, and formatting forms that need to be sent out
  • Reports
  • Imports and exports to/from various formats
  • SUPPORT
  • Pricing
  • Speed
  • The developer has gotten too greedy and forces upgrades on users when everyone knows they're not necessary, except as an income producer to the developer
  • We have to use something, we have to support it for others, so we use Quickbooks. It's neutral.
We are hoping another product comes out soon or gets reinvented so as to become a threat to Intuit. Perhaps they will adjust pricing back to normal levels, and not force upgrades when everyone knows they're not really necessary except as a cash cow to the developer.

Do you think QuickBooks Desktop Pro delivers good value for the price?

Not sure

Are you happy with QuickBooks Desktop Pro's feature set?

Yes

Did QuickBooks Desktop Pro live up to sales and marketing promises?

No

Did implementation of QuickBooks Desktop Pro go as expected?

Yes

Would you buy QuickBooks Desktop Pro again?

No

WordPerfect Office, Google Workspace (formerly G Suite)
It seems to work fine in the basic areas for which we use it.
They are awful. Intuit doesn't spend real money on support. They appear to have typically said, first-level script readers who are sending messages to the senior people for anything even a little bit difficult. Many of them don't speak particularly good English. Considering that they recently doubled (or, if you are paying annually, tripled) their pricing, and touted as one of the benefits that it includes [..] support, it's a real ripoff. However, we have to use the product because it is ubiquitous. I look forward to the day a competitor comes up with something good enough, which has excellent support, that matches all the features QuickBooks Desktop Pro currently has [...] or at least gives us a way to have all the functionality we currently have without excessive sacrifice [...] so that we can switch. I was very satisfied with QuickBooks for many years. This latest [rise] in price, and their sheer gall at touting the benefit of the 100 to 200% increase as being [the] inclusion of support, is what turned me so far against them.
I am only going to recommend it because it is currently ubiquitous, and most accountants prefer it at the moment. I do not stand by the company, and will not use the product any longer than I have to. [I believe] the support is lousy, the product is overpriced, but it does the basics of what we need. I'm very happy for all those outside Intuit who make their living supporting QuickBooks Desktop Pro; third-party support is desperately needed. They also doubled their prices for software upgrades this year, and require those who don't pay double what the last upgrade cost, to subscribe every year for $200. If one does not subscribe beyond the first year, one will not be able to use the software beyond the first year. They are moving to a rental model even for those who refuse to use the LOUSY QuickBooks online. They were good company once. Now they just turn out bloatware that everyone uses, so the rest of us have to. I look forward to the day that an honest, better-priced competitor wipes the floor with Intuit.

QuickBooks Desktop Pro Feature Ratings

Accounts payable
Not Rated
Accounts receivable
8
Cash management
Not Rated
Bank reconciliation
8
Expense management
Not Rated
Time tracking
Not Rated
Fixed asset management
Not Rated
Multi-currency support
Not Rated
Multi-division support
Not Rated
Regulations compliance
Not Rated
Electronic tax filing
Not Rated
Self-service portal
Not Rated
Global Financial Support
Not Rated
Primary and Secondary Ledgers
8
Intercompany Accounting
Not Rated
Localizations
Not Rated
Journals and Reconciliations
Not Rated
Enterprise Accounting
Not Rated
Configurable Accounting
Not Rated
Centralized Rules Framework
Not Rated
Standardized Processes
Not Rated
Inventory tracking
Not Rated
Automatic reordering
Not Rated
Location management
Not Rated
Manufacturing module
Not Rated
Pricing
Not Rated
Order entry
Not Rated
Credit card processing
Not Rated
Cost of goods sold
Not Rated
Order Orchestration
Not Rated
End-to-end order visibility
Not Rated
Order exception Resolution
Not Rated
Pay calculation
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Dashboards
Not Rated
Standard reports
Not Rated
Custom reports
Not Rated
Not Rated
API for custom integration
Not Rated
Plug-ins
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated