We went from spreadsheets to QuickBooks Online and it has transformed our company.
Anonymous | TrustRadius Reviewer
December 10, 2018

We went from spreadsheets to QuickBooks Online and it has transformed our company.

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with QuickBooks Online

We are a small company, so only two of us have access to QuickBooks Online. The way we use it: My Director of Operations is in charge of Accounts Receivable, Accounts Payable and Cash Flow. We use QuickBooks Online integration with Bill.com for our Accounts Payable. For Cash Flow we use the QuickBooks Online integration with Float.

I use QuickBooks Online to generate P&L reports and reconcile all of our bank accounts and credit cards.
  • Integrations with different services, such as Bill.com and Float.
  • Our P&L is really clean now. We transitioned from Cash to Accrual in 2017 and QBO has helped tremendously.
  • Customizing invoices using a template was something we took advantage of, since our old customers were used to an existing format.
  • The user management has been broken at times. I had a support ticket out for nearly a year before my issue was resolved.
  • They've increased the price recently and I wasn't expecting it. Although, it's still a value for us.
  • The Mac app has been unstable in the past. Fortunately you can still use the website in the rare case that the desktop app fails to load.
  • We had an issue with people paying us on time. With QuickBooks Online we are now able to track how far overdue an invoice is, and act on it.
  • Clearly seeing our expenses by category has allowed us to budget better in the future.
  • Reconciling our accounts is great in that we see every dollar going out and coming in.
We liked the fresh approach and the clean aesthetics of Wave, Xero and ZipBooks. However they all lacked the ability to customize a invoice template, which is sad to say, but that was the #1 feature for us, since we had existing customers that we didn't want to disrupt; i.e., not get paid as fast due to red-tape bureaucracy. The other apps may have had some of the features we needed such as Cash Flow management and bill pay, but QuickBooks had integrations that solved that also.
If you need a high level and detailed view of your finances QuickBooks Online does a great job. It excels at the details, where you can create your own custom "product" lists and then run reports against them. But you can also zoom out a bit and see the overall profit and loss.

QuickBooks Online Feature Ratings

Accounts payable
8
Accounts receivable
8
Cash management
6
Bank reconciliation
7
Expense management
Not Rated
Time tracking
Not Rated
Fixed asset management
Not Rated
Multi-currency support
Not Rated
Multi-division support
Not Rated
Regulations compliance
Not Rated
Electronic tax filing
Not Rated
Self-service portal
Not Rated
Global Financial Support
Not Rated
Primary and Secondary Ledgers
Not Rated
Intercompany Accounting
Not Rated
Localizations
Not Rated
Journals and Reconciliations
Not Rated
Enterprise Accounting
Not Rated
Configurable Accounting
8
Centralized Rules Framework
Not Rated
Standardized Processes
Not Rated
Inventory tracking
Not Rated
Automatic reordering
Not Rated
Location management
Not Rated
Manufacturing module
Not Rated
Pricing
Not Rated
Order entry
Not Rated
Credit card processing
Not Rated
Cost of goods sold
Not Rated
Order Orchestration
Not Rated
End-to-end order visibility
Not Rated
Order exception Resolution
Not Rated
Pay calculation
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Dashboards
7
Standard reports
Not Rated
Custom reports
Not Rated
API for custom integration
Not Rated
Plug-ins
Not Rated
Role-based user permissions
7
Single sign-on capability
Not Rated