QuickBooks Online - Best cloud-based accounting software suite on the market!
April 01, 2021

QuickBooks Online - Best cloud-based accounting software suite on the market!

Michael Dawson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with QuickBooks Online

I use QuickBooks Online to record all accounting information related to my entire small business. I have it integrated with my Ecommerce platform to automatically record customer data and order information, while also using it for my wholesale operation to track orders and payments. It is the easiest and most cost effective way to capture all sales and expense data, while giving me the power to generate extremely helpful reports which I can use to make business decisions.

Pros

  • Software integration - QuickBooks is an industry leading brand and is easily integrated into nearly any software package or service available for businesses.
  • Easy to generate reports - the handy search box allows you to type a few keywords to find the exact report you're looking for
  • Accessibility - handy apps for every device from your desktop computer to your smartphone. The apps are well built and intuitive, they don't leave me frustrated trying to find the button I'm looking for.
  • Banking Integration - this was another must have feature for me to reduce the amount of time I spend entering data from one system into another.

Cons

  • Tone down the advertisements for related Intuit products - every year they keep adding more reminders that they offer various other services to help my small business.
  • Too many screens/layouts not necessary for every business. I wish there was a way to deactivate sections like payroll since I'm not using them currently.
  • Products & Services section is rather limited - I'd love to see some sort of rudimentary inventory control system to keep track of stock levels
  • QuickBooks Online has helped me calculate my shipping expenses to ensure I am not losing money
  • QuickBooks reporting systems have helped me review historical trends to forecast future sales
  • QuickBooks banking integration has drastically reduced the amount of time I spend quarterly performing bookkeeping, no more headaches triple-checking the dollar amounts before saving the data!

Do you think QuickBooks Online delivers good value for the price?

Yes

Are you happy with QuickBooks Online's feature set?

Yes

Did QuickBooks Online live up to sales and marketing promises?

Yes

Did implementation of QuickBooks Online go as expected?

Yes

Would you buy QuickBooks Online again?

Yes

QuickBooks Online was an awesome platform several years ago, but they constantly keep adding new features and over-complicating the layout. I really wish there was a way to disable many of the features I don't use so they don't clutter up the interface. Overall it's still not bad and I haven't found anything better, but it frustrates me to continue seeing more advertisements for other affiliate services when I'm simply trying to run my business.
Honestly never had to reach out to QuickBooks Online for technical support. The only issues I had were integrating with my ecommerce platform which was resolved by a quick google search.
I really like the QuickBooks Online platform for its versatility and integration capabilities. I think QuickBooks Online is well suited to small to medium size businesses who need a better way of bookkeeping using automated integration to reduce the amount of workload entering data into the system. I don't believe QuickBooks Online would be well suited for Medium-Large businesses with multiple bookkeepers who might require additional meta-data on records such as date of entry and user who entered info.

QuickBooks Online Feature Ratings

7.5
Accounts payable
Not Rated
Accounts receivable
9
Cash management
8
Bank reconciliation
5
Expense management
8
Time tracking
Not Rated
Fixed asset management
Not Rated
Multi-currency support
Not Rated
Multi-division support
Not Rated
Regulations compliance
Not Rated
Electronic tax filing
Not Rated
Self-service portal
Not Rated
Global Financial Support
Not Rated
Primary and Secondary Ledgers
Not Rated
Intercompany Accounting
Not Rated
Localizations
Not Rated
Journals and Reconciliations
Not Rated
Enterprise Accounting
Not Rated
Configurable Accounting
Not Rated
Centralized Rules Framework
Not Rated
Standardized Processes
Not Rated
3.0
Inventory tracking
3
Automatic reordering
Not Rated
Location management
Not Rated
Manufacturing module
Not Rated
7.0
Pricing
6
Order entry
8
Credit card processing
Not Rated
Cost of goods sold
Not Rated
Order Orchestration
Not Rated
End-to-end order visibility
Not Rated
Order exception Resolution
Not Rated
Not Rated
Pay calculation
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
7.7
Dashboards
8
Standard reports
8
Custom reports
7
8.0
API for custom integration
8
Plug-ins
8
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated

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