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QuickBooks Merchant Services will keep your money
December 08, 2020

QuickBooks Merchant Services will keep your money

Darryl Goossen | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with QuickBooks Online

I'm the owner of a small electrical company. I do my own bookkeeping.
  • Quickbooks is universal
  • Many people use it
  • Most accountants are familiar with the product
  • Customer service is non-existant
  • Quickbooks merchant services will hold on to your payments for as long as they want.
  • No-one answers the phone when you call for support.
  • There are easy ways to suggest improvements, but Quickbooks does not follow up.
  • Easy to enter and process invoices for customers
  • Easy to add new products and services
I have not tried other accounting software since I'm worried that changing over may be difficult.

Do you think QuickBooks Online delivers good value for the price?

No

Are you happy with QuickBooks Online's feature set?

No

Did QuickBooks Online live up to sales and marketing promises?

No

Did implementation of QuickBooks Online go as expected?

No

Would you buy QuickBooks Online again?

No

Microsoft 365 (formerly Office 365), Apache OpenOffice
For most accounting functions QuickBooks is relatively easy to use.
Customer support from Intuit is abysmal. There is no response to any suggestions for improvements. Calls to customer service are not answered, but rather you find yourself speaking to a computer. Intuit Merchant Services will hold on to your payments for several weeks.
Quickbooks is a very poor product if you're in a business where getting paid is important.

QuickBooks Online Feature Ratings

2.5
Accounts payable
7
Accounts receivable
8
Cash management
1
Bank reconciliation
1
Expense management
3
Time tracking
1
Fixed asset management
2
Multi-currency support
Not Rated
Multi-division support
Not Rated
Regulations compliance
2
Electronic tax filing
1
Self-service portal
1
Global Financial Support
Not Rated
Primary and Secondary Ledgers
Not Rated
Intercompany Accounting
1
Localizations
Not Rated
Journals and Reconciliations
4
Enterprise Accounting
1
Configurable Accounting
2
Centralized Rules Framework
Not Rated
Standardized Processes
Not Rated
2.0
Inventory tracking
2
1.4
Pricing
1
Order entry
3
Credit card processing
1
Cost of goods sold
2
Order Orchestration
1
End-to-end order visibility
1
Order exception Resolution
1
Not Rated
Pay calculation
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
7.0
Dashboards
6
Standard reports
7
Custom reports
8
Not Rated
API for custom integration
Not Rated
Plug-ins
Not Rated
7.0
Role-based user permissions
7
Single sign-on capability
Not Rated