QuickBooks Online Gets the Job Done a Value Priced with Very Good Usability
May 03, 2021

QuickBooks Online Gets the Job Done a Value Priced with Very Good Usability

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with QuickBooks Online

We use for QuickBooks Online to run our entire Software-as-a-Service business. We use it for aspects of bookkeeping and accounting.

Pros

  • Remotely available to everyone who needs it without any installation required.
  • Integrates with 3rd party applications (we are using it in conjunction with Zoho CRM)
  • Allows for easy delivery of invoices and quotations via email.

Cons

  • Filtering lists can be be awkward
  • Customization of forms can be complicated
  • We were previously using NetSuite which cost us at least 10x more annually to operate
  • Instead of using an all-in-one system (NetSuite), by using QBO for accounting, we were able to get better, less expensive business applications for less overall cost and better functionality
NetSuite does more, but is expensive and difficult to implement and support, especially without a costly integrator. QuickBooks Online gets the job done at a good cost, provides most functionality that firms like mine need and much lesser cost.

Do you think QuickBooks Online delivers good value for the price?

Yes

Are you happy with QuickBooks Online's feature set?

Yes

Did QuickBooks Online live up to sales and marketing promises?

Yes

Did implementation of QuickBooks Online go as expected?

No

Would you buy QuickBooks Online again?

Yes

It's clean and gets you to what you need easily. There is not a lot of unnecessary clutter in the interface and it's attentive to whatever basic needs typical users might have.
We rarely need help but have called them occasionally with good results. They have built a product that does what it needs to do without much support required. We find it very reliable.
QuickBooks Online is easy to use and well suited for smaller businesses. It doesn't require a lot of training, and accounting firms and bookkeepers understand how to use it. Out of the box, managing inventory can be hard.

QuickBooks Online Feature Ratings

6.7
Accounts payable
8
Accounts receivable
8
Cash management
8
Bank reconciliation
8
Expense management
4
Time tracking
4
Fixed asset management
Not Rated
Multi-currency support
Not Rated
Multi-division support
Not Rated
Regulations compliance
Not Rated
Electronic tax filing
Not Rated
Self-service portal
Not Rated
Global Financial Support
Not Rated
Primary and Secondary Ledgers
Not Rated
Intercompany Accounting
Not Rated
Localizations
Not Rated
Journals and Reconciliations
Not Rated
Enterprise Accounting
Not Rated
Configurable Accounting
Not Rated
Centralized Rules Framework
Not Rated
Standardized Processes
Not Rated
Not Rated
Inventory tracking
Not Rated
Automatic reordering
Not Rated
Location management
Not Rated
Manufacturing module
Not Rated
8.4
Pricing
9
Order entry
9
Credit card processing
9
Cost of goods sold
8
Order Orchestration
8
End-to-end order visibility
8
Order exception Resolution
8
Not Rated
Pay calculation
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
7.0
Dashboards
7
Standard reports
7
Custom reports
7
7.0
API for custom integration
7
Plug-ins
Not Rated
9.0
Role-based user permissions
9
Single sign-on capability
9

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