Quickbooks and Me

Overall Satisfaction with QuickBooks Online

QBO is being used by me, the accountant and my boss. I use it for bookkeeping exclusively. It is used for recording and paying bills, tracking expenses, making reports, managing 1 bank account and 2 credit card accounts--three if we count QBO's own charging system. My boss uses it to generate invoices, make deposits, and integrate with proprietary software of his company. No other employees use QBO as there is no need. Since I work from home, it is very easy to communicate what each of us is doing because it appears instantly.
  • QBO Advanced has extremely excellent customer service via the telephone. Agents are knowledgeable, helpful, and usually determined to solve the (user caused) problems. I think that he agents used to be hired to troubleshoot issues but they really have become almost-accountants because this is what is demanded by users.
  • The accountant likes the ability to see in real time any problems that we have. Sometimes it is just a category selection issue--such as which is the proper category to put a particular expense
  • I like the ability to WFH with immediate integration with my boss and his part of the work equation
  • Although there is a steep learning curve for new (never before)users, it is extremely easy to navigate once you accept that QBO must be obeyed. It is difficult to make a mistake as QBO sort of guides your thinking to reach the correct and logical conclusion
  • There are too many self advertisements which pop up. Although it is interesting to note what QBO can offer, I have yet to take advantage of any.
  • QBO has power outages, or whatever they are called when we simply cannot use QBO, which are distressing interruptions to our work.
  • Updates are somewhat frequent and have no warnings
  • It is expensive to maintain and QBO credit card swipe fees are quite uncompetitive
  • QBO makes bookkeeping simple. If I have questions, I can use "the community" or call directly to Priority Circle. This saves time
  • The accuracy of QBO makes reports easy to understand. Studying and reviewing those reports is almost pleasant pleasant. If there is something questionable, all I need to do is click on it and I am transported to that transaction. I can see what happened and/or make corrections. This saves money
I have not used any other products like QBO, nor have I used previous versions of Quickbooks. My Company requires QBO and from the get go, I've been very pleased with it.

Do you think QuickBooks Online delivers good value for the price?

Yes

Are you happy with QuickBooks Online's feature set?

Yes

Did QuickBooks Online live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of QuickBooks Online go as expected?

Yes

Would you buy QuickBooks Online again?

Yes

When I first began using QBO, I did not know what to expect as I had no bookkeeping experience for a general business rather than medical which was my previous job. However, there were many similarities.The reports feature is really super with the ability to customize. Paying bills is a multi step breeze. When a check is cashed, QBO matches it with the bill which generated it and everything falls into place. For expenses, I can add a copy of a register receipt directly. QBO keeps track of vendors and makes sure that vendors with similar spelling are noted when using. Also. each vendor profile has ability to note Tax ID and 1099 tracking.
The agents in Priority Circle should all have a 10 rating, but, alas, there are some who clearly started 5 minutes ago. I don't have time for that nonsense. The excellent agents stand out with their knowledge and ease of using the program. They are part translator and psychologist as there are times when the frustration level is so high that I can not get the correct words out. But they remain calm and are able to ferret out what's going on. Their solutions can be quick and elegant depending on the situation. Many times they can show me multiple ways to fix my problems and I really appreciate that. Sometimes, it may take hours to reach a conclusion or solution but they always remain cheerful and engaged. They are devoted to making sure that I am satisfied with their answers and never have I felt rushed. After contacting an agent, I am sent a survey with various standard questions and an opportunity to write why I answered as I did. I always complete the surveys because I think that QBO should know when the agents do an outstanding job.
it is the best software for small businesses who want to invest in their business with accurate and competitive bookkeeping, creating and managing invoices, creating and paying bills and keeping track of expenses, managing their own "financial health" and preparing for taxes--including business, payroll and quarterly. I have found the accuracy is spot on. The downloading of checks, credit card charges, and expenses is fast, accurate and convenient.
When isn't it appropriate? I don't know. We have been in business for

QuickBooks Online Feature Ratings

Accounts payable
9
Accounts receivable
10
Cash management
8
Bank reconciliation
10
Expense management
Not Rated
Time tracking
Not Rated
Fixed asset management
10
Multi-currency support
Not Rated
Multi-division support
Not Rated
Regulations compliance
Not Rated
Electronic tax filing
Not Rated
Self-service portal
Not Rated
Global Financial Support
Not Rated
Primary and Secondary Ledgers
Not Rated
Intercompany Accounting
Not Rated
Localizations
Not Rated
Journals and Reconciliations
10
Enterprise Accounting
Not Rated
Configurable Accounting
Not Rated
Centralized Rules Framework
Not Rated
Standardized Processes
Not Rated
Inventory tracking
Not Rated
Automatic reordering
Not Rated
Location management
Not Rated
Manufacturing module
Not Rated
Pricing
Not Rated
Order entry
Not Rated
Credit card processing
Not Rated
Cost of goods sold
Not Rated
Order Orchestration
Not Rated
End-to-end order visibility
Not Rated
Order exception Resolution
Not Rated
Pay calculation
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Dashboards
6
Standard reports
10
Custom reports
8
Not Rated
API for custom integration
Not Rated
Plug-ins
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
9

QuickBooks Online Training

No, it was not easy to learn. And I can speak Greek! I was the only employee in the brand new office of a brand new business so there was no one who had been there before to give direction. However, the QBO telephone agents made me aware that there were online lessons that were included in my subscription and I began to study those. I watched You Tube videos. The QBO online lessons were made for situations in which nothing went wrong, but I persevered. I made hundreds of mistakes and problems for myself but the telephone agents were always there to bail me out. Slowly, I began to understand why QBO wants things done a certain way (the QBO way) and as I continued, things began to make much more sense to me. After a year or so, I returned to some of the online QBO lessons and now they made sense to me. And with my current knowledge, and rewatching those online lessons, I could refine my skills.
I would recommend the solo method only if you are a self starter, are passionate about making things work right, are determined that you will master this stuff, and have the time to call in to QBO for their excellent agents who are equally determined to see you succeed in business and in QBO

QuickBooks Online Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Premium support is included in my subscription and I love it. The agents are dedicated to all things Quickbooks and devoted to finding solutions to my questions and problems. With few exceptions, they are all amazing and have vast experience with QBO. The usual wait for an agent is under 10 minutes. There have been a few agents who sound like they started 5 minutes ago and I don't have time for that nonsense, so I hang up and try again. The agents will not stop working until they are satisfied that I have a complete understanding of why things went wrong, how they fixed it and how I can avoid this problem in the future
This is a hard to choose option since there have been too many instances of exceptional service. About a year ago, when I first started QBO I made many, many problems for myself. Things were recorded wrong, categories were wrong, numbers didn't add up, vendor transactions had multiple entries for the same amount. It was a nightmare for me. When I would call in, I told the agents I don't care what they do to fix it, just please fix it. I gotta tell you, it was like riding around with Indiana Jones. With the screen share Smart Look, I had to do all the work as they could see but not control my screen. As we worked together, I had seen screens that I never knew existed. I learned that I could unreconcile things that were reconciled, fix the situation and then poof!, I could reconcile again (with admonishments not to do this without supervision). The frequency and numbers of my mistakes, along with with excellent QBO agents, were actually instrumental in my QBO education. No one learns anything when things are perfect. The more mistakes I made, the more solutions I learned! and I learned agents approached the solutions differently--which gave me more solutions to use. This, on the whole, has been a fun learning process.