Always room for improvement

I rated this way because anyone can use it. You don't need an accounting degree. At the same time, it provides extensive information and accounting information for those who do need it. Its a clever balance between those types of customers

My issue with bill pay was tramatic. I was on the phone for over 10 hours dealing with this. All the QB reps where receptive and helpful BUT, the problem was beyond most of their knowlegde. I was passed around a lot and even when they promised to fix the issue they could not and didnt realize this. I had to go through Melio, who are not responsive and terrible with customers. Since QB hired them, I only have QB to blame. Prior to this issue, I would have given a 10

Prior to a huge issue with bill pay, I had nothing but good comments regarding QB. The program is fantastic, they are responsive to customers and generally made my bookkeeping better and easier. The bill pay issue was a glitch in QB or Melio (not sure). I had 16 checks issues for the same amount to the same company. It took me over a month to get it straightened out while thousands of dolllars came out of our account. Eventually we were refunded the checks and were able to stop the process. It was ridiculous and left a bad mark on my experience with QB