Great until it became terrible, stay away from live bookkeeping!
November 02, 2022
Great until it became terrible, stay away from live bookkeeping!
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with QuickBooks Online
I use QuickBooks Online to keep track of all my business financials. I send invoices, keep track of expenses and use the reports at the end of the year for taxes.
- Easy to send invoices
- Fairly easy to use with minimal training
- Easy to use reports for taxes at end of year
- Customer service is very hard to reach a person
- Live Bookeeping is terrible in my recent experience-they messed up my books and then I have had to spend many hours with someone at QuickBooks trying to fix them while I have to continue to pay $200 a month for the service of fixing the mistakes and mess they made.
- Extremely poor communication regarding the process of them cleaning up my books and changing categories and not telling me. Also, they switched me from clean up to monthly live bookkeeping without telling me and thus taking away any option I had to get reimbursed for the clean up that they totally messed up. They say 100% guarantee but only if you catch it before they switch you to monthly. Since I did not know I was switched to monthly I could not catch it.
- The premise of bookkeeping clean up is great but the implementation was extremely poor. They should have asked me more questions about my use before changing things.
- Until recently it has been great, however I have just spent $1000 and much unreimbursed time probably worth another $1000 to fix mistakes so my return on investment right now is poor
Do you think QuickBooks Online delivers good value for the price?
No
Are you happy with QuickBooks Online's feature set?
No
Did QuickBooks Online live up to sales and marketing promises?
No
Did implementation of QuickBooks Online go as expected?
I wasn't involved with the implementation phase
Would you buy QuickBooks Online again?
No