Overall Satisfaction with Radian6
Radian6 is currently used by our Social Media and Quality Analyst teams. Radian6 assists us in reaching out to customers who post information regarding their personal experience with our company. It is extremely helpful in diffusing any negative feedback quickly.
- Pulls data containing our company name.
- Assists in being able to provide immediate Customer Service to customer's on the web.
- Makes managing social media easy!
- Being able to remove a post, that is not directed to your company.
- Better Customer Service.
- None
I have not research or used any other products.