Overall Satisfaction with Radian6
Radian6 is being used by our customer relations dept. to monitor customer compaints via social media. We log into Radian6 and filter through the posts to see if any pertain to the issues. For example we can see if a customer tweets about CDW in a positve or negative way
- Searches for everything within the filter search.
- Has to ability to block blogs.
- Linking direct to the site where the post is listed.
- When searching have the ability to mute certain users.
- Being able to flag abusive users.
- Better customer service.
- Ability to put fires out before they start.
I have not used any of the other programs