Overall Satisfaction with Rallybound
Rallybound is being used by our entire organization. We use Rallybound as our fundraising digital integrative platform across many different events such as our fundraising cycling ride, programmatic events, as well as third-party fundraising. Rallybound is used on the back-end for reporting fundraising numbers, ticketing, and overall participant numbers. Rallybound also addresses the problem that we used to have all of the above stored on different platforms. We are now all on one.
- Rallybound is able to have websites that are user-friendly to our participants. Our participants are able to navigate through their profiles with ease. With our participants able to easily navigate their pages, the staff is able to spend less time asking questions and instead coach their fundraising efforts.
- Rallybound is able to customize your website to your needs, for a fee of course. Rallybound is also able to customize certain reports for you if that specific report has not already been created. This is essential for my team when pulling revenue numbers or projecting future revenue/budgets.
- Rallybound's customer service is quick to respond and helps navigate issues. This is crucial when you are on-site at an event trying to solve a problem.
- Rallybound allows you to check-in individuals based off of the registration on their website. Their check-in is so simple and easy to use.
- Rallybound usually has a website glitch once a month that our team has to address. An example of this is that our fundraising numbers are sometimes being skewed or pages are deleted from the website. Rallybound fixes these issues quickly, but they should not occur in the first place.
- Rallybound should update their email platform. We used to send coaching emails about fundraising from their system, but we now use Pardot because the templates are more appealing and easier to navigate.
- Rallybound needs to ensure that their sales team and their web team are on the same page at all times. Sometimes our organization is told we are able to do certain things, but then find out it is not possible when it is further discussed. This wastes time on all fronts.
- Rallybound allows automatic emails to be sent to those who reach certain fundraising levels, registrations, donations, etc. This saves staff time from having to report, send emails, and answer questions.
- Rallybound takes a lot of time from our digital team when it comes to asking for updates. The sales team says certain objectives are possible when in reality they are not, wasting our digital team's time.
- Rallybound saves time on reporting and check-in on event sites. Rallybound lets you pull information quickly for updates on site.