Item: Really Simple Systems
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

It is being used across the whole organization, sales and marketing primarily. It helps us keep all client data and marketing information in one spot.

Pros and Cons

It is very customizable with regards to adding in fields and specific data points
The marketing module is easy to use for mass emails.
Nothing fancy, just really simple

Reporting can be difficult
Many items must be fixed by Really Simple personnel
Mass marketing cannot be supported for high volume users

Return on Investment

It has kept our cost low
It has allowed us to consolidate CRM and email system
We were able to get to market faster due to speed of implementation

Alternatives Considered

Salesforce

Really Simple is lower in cost and provides better customer support. Salesforce doesn't provide a lot of back office support and is very expensive.

Other Software Used

8x8, Google Analytics, Squarespace

Likelihood to Recommend

It is well suited if you want an economical solution that is fairly easy to use. it lacks some of the more complex needs that a Salesforce would provide, such as reporting and data uploads

CRM

Software Version

Overall Satisfaction with Really Simple Systems