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Red Hat Decision Manager provides good ROI
Updated February 10, 2023

Red Hat Decision Manager provides good ROI

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Red Hat Decision Manager

We used Red Hat Decision Manager for managing complex business rules for various front office and back office applications in our organization to automate business processes. Red Hat Decision Manager serves as the single source of truth to abstract and centralize any business and decision magic logic from the underlying applications that can be reused across different experiences.
  • Managing complex business rules
  • Automate decision logic
  • Configuration options for customization
  • Interoperability and integration with other tools
  • Business Rules Engine
  • Microservices Architecture
  • Red Hat Decision Manager has helped reduce maintenance costs for our Business Applications
  • Red Hat Decision Manager has helped improve time to market for launching new offerings
Red Hat Decision Manager offers better breadth and depth of features to support complex business rules when compared to Camunda. Also it requires less customization than Camunda to build business workflows

Do you think IBM Decision Manager Open Edition delivers good value for the price?

Yes

Are you happy with IBM Decision Manager Open Edition's feature set?

Yes

Did IBM Decision Manager Open Edition live up to sales and marketing promises?

Yes

Did implementation of IBM Decision Manager Open Edition go as expected?

Yes

Would you buy IBM Decision Manager Open Edition again?

Yes

Red Hat Decision Manager is well suited for developing a microservices-based application architecture where reusable components / APIs can be used across different end-user applications. It however may not be well suited for use cases where business users need low code / no-code environment to maintain business rules themselves without any developer / IT team support

Using Red Hat Decision Manager

550 - Red Hat Decision Manager is used by IT and Business Users (Operations, Finance, Marketing, Product) to develop rules and workflows that can automate their processes and drive efficiency.
50 - Skills required to maintain Red Had Decision Manager are expertise in configuring and administering process flows, Decision Tables, business rules etc. It also required experience with Software development Life cycle processes like Testing, rule simulation, Continuous Integration and Continuous Deployment.
  • Automating Approvals Processes
  • Single Source of Truth for Business Rules and Logic
  • Developing business workflows
  • Developing Framework for Rules Driven Credit Management Decisions
  • Compute discount eligibility for customers
  • Manage Product Configurations rules for Building Quotes
  • Pricing rules to compute accurate invoices
Red Hat Decision Manager can be scaled and adapted to meet the automation needs of the organization as it grows by reusing the components and business rules data which provides a high ROI on the renewal costs.

Evaluating Red Hat Decision Manager and Competitors

Yes - Red Hat replaced a home grown legacy application which monolithic and not scalable for our business growth.
  • Product Features
  • Product Usability
  • Prior Experience with the Product
Red Hat Decision Manager provides diverse options and features to configure workflows for different use cases and business functions. Also it can be administered by business users for lower complexity rules which provides a quicker turnaround time to launch new business capabilities without high development costs.
I would have also evaluated the quality of service and support for the product to better understand what SLAs we can expect for our service requests.

Red Hat Decision Manager Implementation

For high volume and / or complex set of legacy business rules, plan for adequate time for data migration activities.
  • Implemented in-house
Change management was a small part of the implementation and was well-handled - Leverage product support documentation and training material to provide both offline and live in person training workshops
  • Migrating data from legacy rules engine
  • Rolling out to users with local language interface

Red Hat Decision Manager Support

The support for Red Hat decision Manager can be improved to be more omnichannel with better response times for the customers.
ProsCons
Knowledgeable team
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
Slow Resolution
Difficult to get immediate help
Slow Initial Response
We did not purchase premium support because we did not see value in the cost-benefit analysis for it
Yes - It was resolved but required back and forth several times
In one case, Red Hat provided quick resolution to a production support issue which was impacting our business metrics.

Using Red Hat Decision Manager

Red Hat provides configurable rules and workflow interface that be used by Non-technical users like Operations, Finance etc to develop and automate their operational processes.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Decision Engine
  • Authoring Rules
  • Configuring Decision Server