Super easy to use and great customer support
May 23, 2021
Super easy to use and great customer support
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Referral Factory
I found Referral Factory to advertise a series of webinars for students and now we use it regularly to incentivise students to attend and refer their peers to several writing/research support services in the organisation. We had low take-up in the early roll-out and there were few ways to "market" our kind of service. It's been really useful to get buy-in among a young audience.
- It's very easy to use even though my colleagues and I aren't that tech-savvy.
- The customer support is really friendly and proactive.
- I found a pre-built template for webinars, which I didn't expect!
- It takes a little while to get the ball rolling with the campaign but I am happy to see how it is growing now.
- I thought $75 was a little expensive to start.
- My QR code didn't work at first.
- Once you've set it up, it runs by itself, which is great because we don't have a dedicated marketing team.
- Improved outreach
- Increased efficiency
- Customer retention
Do you think Referral Factory delivers good value for the price?
Yes
Are you happy with Referral Factory's feature set?
Yes
Did Referral Factory live up to sales and marketing promises?
Yes
Did implementation of Referral Factory go as expected?
Yes
Would you buy Referral Factory again?
Yes