Item: LogMeIn Rescue by GoTo
Rating: 9
Author: Chris Peters Sr.

Use Cases and Deployment Scope

I use Rescue to support network remote computers and users. I have come out of the area and out-of-state users, that are not on my typical setup (lab tech) that I need to support. Rescue has been the best tool I have found to successfully support the staff I need to support and in the easiest most efficient way.

Pros and Cons

user friendly
easy to gain remote access
always available

Pricing - I feel it is a bit high for as little as i use it
possibly update the UI's to look more modern

Return on Investment

Rescue is still an essential tool necessary for supporting my organization
it has saved a lot of travel time and provided remote access and down time

Alternatives Considered

Chrome Remote Desktop

I was horrible, this was not by ANY means an easy-to-use product to support end-users. We attempted several times to utilize that and possibly switch from Rescue, however, it is NOT user friendly at all, the end-users had to be walked through step by step the process to use it,

Key Insights

Do you think LogMeIn Rescue by GoTo delivers good value for the price?

Yes

Are you happy with LogMeIn Rescue by GoTo's feature set?

Yes

Did LogMeIn Rescue by GoTo live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Rescue by GoTo go as expected?

Yes

Would you buy LogMeIn Rescue by GoTo again?

Yes

Likelihood to Recommend

I previously attempted to utilize Rescue for every PC on my domain. That focus has since changed, I have LabTech on every pc ON my domain now and use that remote agent very easily and efficiently and love it. I do however still have a few users that are not utilizing company equipment and are working either in the immediate area or state. Rescue still proves to be the best tool for supporting those staff members.

Rescue to the RESCUE Always there, NEVER let's me down!

Overall Satisfaction with Rescue