Item: LogMeIn Rescue by GoTo
Rating: 10
Author: Verified User

Overall Satisfaction with Rescue

Use Cases and Deployment Scope

Our team uses Rescue on the daily to connect with users both in and out of office when they are having technical issues that requires a second set of eyes or IT expertise. The ease of connection to both Mac and PCs makes Rescue the ideal remote connection tool to use with all of our clients.

Pros and Cons

Pros

Remote connection
Sharing connection with teammates

Cons

Stop requiring local admin creds for first time Mac connections

Return on Investment

Ability to easily connect to remote worker during the pandemic
Ease of connection for both Mac and PC environments

Alternatives Considered

TeamViewer and Citrix Workspace

When we evaluated Citrix Workspace a few years ago the app environment was not as easy to use as LogMeIn Rescue. Things may have changed but we have not gone back to re-evaluate. Some of our team members still use TeamViewer and the product is rated as highly as Rescue among it's users.

Key Insights

Do you think LogMeIn Rescue by GoTo delivers good value for the price?

Yes

Are you happy with LogMeIn Rescue by GoTo's feature set?

Yes

Did LogMeIn Rescue by GoTo live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Rescue by GoTo go as expected?

Yes

Would you buy LogMeIn Rescue by GoTo again?

Yes

Other Software Used

LogMeIn Pro, Apple Remote Desktop, HCL BigFix

Likelihood to Recommend

When working with clients that have trouble following phone or chat instructions, Rescue is the perfect tool for remote connection to being able to see exactly what the end-user is seeing on their machine. The ability to invite other technicians is also a very thoughtful feature that allows multiple people to work on the same issue on one computer.

LogMeIn Rescue by GoTo Feature Ratings

Comments

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Rescue to the rescue