Keeping 1 customer for 20 years from Windows XP through 11
September 09, 2022
Keeping 1 customer for 20 years from Windows XP through 11
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Rescue
We have subscribers to our financial services. They install software on their computer and interact with us via phone and web browser. Customers tend to be older, wealthy, smart individuals who are not really computer savvy. Often they interpret what they see on the screen instead of reading the actual error messages making it impossible to help them without being able actually to see their screen. LogMeIn has many features besides screen viewing. File transfer is really helpful. Placing calling cards on desktops (automatic connect to us) is a nice feature. Being able to transfer them to a more appropriate department in a different city is very helpful. Costs are reasonable. LogMeIn support is good
- computer Software support
- Customer training
- General good customer realtions.
- Allow me to make a url that I could email to the customer so that would get him connected
- Allow me to place a link on my webpage that would get the customer connected.
- Customer retention.
- Technicians need less training. Long dialogue with customers is ripe for misunderstandings. Fix the problem without having to ask about the wife and kids.
- Some customers cannot seem to manage the online renewal process. Sales can point out the missed or improper info needed.
Do you think LogMeIn Rescue by GoTo delivers good value for the price?
Yes
Are you happy with LogMeIn Rescue by GoTo's feature set?
Yes
Did LogMeIn Rescue by GoTo live up to sales and marketing promises?
Yes
Did implementation of LogMeIn Rescue by GoTo go as expected?
Yes
Would you buy LogMeIn Rescue by GoTo again?
Yes