The expensive products work, but the business practices are user hostile
September 15, 2022

The expensive products work, but the business practices are user hostile

Dan Evans | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Rescue

The use of the product was never an issue. IN my experience, the BILLING problems were numerous and frequent. The way SAML and integration work, it forces the use of a single account, yet their sales droids would sell new licenses to anyone and everyone, then drop them into our bucket. We would create tech groups and assign licenses to those groups - no problem. But when an auto-renewed bill was ignored, they'd shut down the ENTIRE ACCOUNT and screw over everyone else who was using it. In my experience, I spent countless hours trying to track down to who they sent renewal messages and trying to get things paid and auto-renewal turned off. Most of the time it was someone who left for another job and the email, of course, went unanswered. In my opinion, it was a major pain to have the entire fleet of support folks unable to use the tools while both support and accounting departments flatly and repeatedly refused to even talk about the issue with you until you provided proof of the invoice payment. For this alone, we have gone through great pains to make sure every random invoice is marked to not auto-renew and we will be abandoning this company when they've all died off.
  • ease of remote control
  • Accounting
  • Sales
  • Support
  • STUPID expensive vs other products out there. That's another reason we will be abandoning it.
  • Zoom, Google Meet, etc all now have built-in screen share and/or remote control options.
Rescue is much easier, but the cost and fact that they'll turn down your entire service for someone's missed bill and refuse to even talk to you until that bill is paid is absolutely insane.

Do you think LogMeIn Rescue by GoTo delivers good value for the price?

No

Are you happy with LogMeIn Rescue by GoTo's feature set?

Yes

Did LogMeIn Rescue by GoTo live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Rescue by GoTo go as expected?

Yes

Would you buy LogMeIn Rescue by GoTo again?

No

The product itself worked well in nearly every scenario we needed to use it. It's the business side of the company that makes it impossible to sustain and manage.

LogMeIn Rescue by GoTo Feature Ratings

Screen sharing
Not Rated
File transfer
Not Rated
Over-the-Internet remote session
Not Rated
Session record
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated