Item: LogMeIn Rescue by GoTo
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

It is essential. I couldn't possibly envision doing my job properly without it. Before this software, I used to drive to my peers' locations and help them out of jams; now they know I am just a couple of clicks away. It's the one annual expense I have that I am always happy to spend. It is used by the IT department, including all internal user-facing teams. The tool is a time saver, easy to use, and very user-friendly. It helps in addressing remote troubleshooting issues or cases professionally and efficiently. It also helps improve business.

Pros and Cons

Remote to end users system.
End to End file sharing.
Chat window during remote session.
And session connectivity irrespective of restarts and network disconnections.
Stability and compatibility.

More efficient and user friendly UI for technicians
Auto launch of LogMeIn session after sharing the link or code
Calling and recording feature can be implemented

Return on Investment

Unattended access
Client satisfaction and Business growth
Time Savior
IT support SLA improvement

Alternatives Considered

TeamViewer

Unstable internet connection: connections are occasionally lost. I cannot control other devices in my local network without an internet connection. Transferring a large file is not practical with this tool. Sometimes, when connectivity problems arise, it is very hard to get it done in time. At that time, you are tired.

Key Insights

Do you think LogMeIn Rescue by GoTo delivers good value for the price?

Yes

Are you happy with LogMeIn Rescue by GoTo's feature set?

Yes

Did LogMeIn Rescue by GoTo live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Rescue by GoTo go as expected?

Yes

Would you buy LogMeIn Rescue by GoTo again?

Yes

Other Software Used

Webex App, Vonage Business Communications, Webroot Antivirus + Internet Security Complete (SecureAnywhere)

Likelihood to Recommend

In my organizational need, I tend to the needs of users inside the office and outside. LogMeIn Rescue seamlessly allows me to take over my users' computers and address their needs wherever I happen to be. Quite frankly, it is the most important software I use. Not only can I control the user's computer remotely, but the Rescue Console also allows me to peek inside the file directory. This allows me to move and transfer files directly between our two computers.
It really is so seamless that my users feel like I'm right in front of them, assisting them with the IT issues.

The support savior

Overall Satisfaction with Rescue