Rescue allows us to provide industry leading support for our clients
Updated December 18, 2023
Rescue allows us to provide industry leading support for our clients
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with LogMeIn Rescue by GoTo
We use Rescue to enable us to provide timely support for our clients. Having direct access to our clients systems is critical in allowing us to diagnose and fix common issues with their PC. It allows us to capture data and quickly resolve complicated problems that otherwise would be difficult to walk a customer through without accessing their PC.
- Quick and easy of use for our clients to download and run the app
- Provide quick download options for data gathering for investigative purposes
- Allow unattended access for upgrades and configuration changes without customer input
- Unexplained delays when transferring sessions between agents
- Periodic crashing while establishing connection or accepting a transferred session
- Better prompts for customers to be able to locate the downloaded apps without having to check download history
- I am not privy to specific ROIs, however Rescue is critical in the efficient operation of our support department
Do you think LogMeIn Rescue by GoTo delivers good value for the price?
Not sure
Are you happy with LogMeIn Rescue by GoTo's feature set?
Yes
Did LogMeIn Rescue by GoTo live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of LogMeIn Rescue by GoTo go as expected?
I wasn't involved with the implementation phase
Would you buy LogMeIn Rescue by GoTo again?
Yes