Overall Satisfaction with RescueAssist
RescueAssist is being used by the IT Department for remote sessions and setup of PCs in other locations outside of our main office. It helps us to be available for our users nonstop, everywhere. It's a tool that all users have gotten familiar with over time and have found easy to use. The unattended installer has been very helpful to us as users from different timezones. They have been able to leave their computer turned on for a remote session later.
- Unattended installer.
- Mobile application.
- User-friendly.
- Direct link to share.
- Unattended installer does not always work with Mac computers without allowing the app on the computer.
- Can, at times, be slow.
- Expensive to add extra support. So, we can only have one seat simultaneously.
- We have been able to support our different offices.
- We have been able to streamline onboarding and offboarding.
- We can be there 24/7 for our end users.
- TeamViewer, BeyondTrust Remote Support (Formerely Bomgar Remote Support) and Splashtop On-Demand Support
All of the different remote support applications can do much of the same. We went with RescueAssist as it's still the only application we have been able to find that has the option to finish the setup of a Mac user account without disconnecting the session. As we still don't have a system for deploying software and have to do it manually, we value this feature. So, it's probably the most reliable software when you have to use it on multiple devices (Mac, Windows, etc.).