Return Path is great tool for email marketers, though don't rely on it alone
July 13, 2020
Return Path is great tool for email marketers, though don't rely on it alone
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Return Path (legacy)
Overall Satisfaction with Return Path
We use Return Path within the Marketing department mainly for monitoring and managing email deliverability, general IP reputation trending, and inbox rendering. As part of our SFMC implementation, we leverage both the Inbox Monitor and Inbox Preview functionality mostly. We had some email delivery issues during the early stages of our SFMC implementation. Using the Return Path data and Sender Score trending we were able to turn that around and see more consistent inbox placement. Inbox Monitoring also helps us catch issues as they arise and address them quickly before deliverability issues affect all our users. As we develop new email templates and update our branding, the Inbox Preview tool has been an essential part of reviewing and checking emails before they go out to our guests.
- Provides good visibility to inbox placement trends
- Good preview rendering for major email clients
- Good UI, easy to access major functions and tools
- Salesforce Marketing Cloud integration makes inbox monitoring and rendering previews easy
- Some domain summary data inconsistent with seedlist detail
- UI feels a little dated
- Reporting options are limited
- As part of the SFMC integration, Return Path support issues and question go through Salesforce, not Return Path
- Inbox Preview rendering could be more robust and extensive
- Would like to see Dark Mode previewing rendering
- Increased inbox placement
- Improved open rates
- Litmus and Email on Acid
Return Path came with our Salesforce Marketing Cloud implementation. We have not seriously looked at additional tools to complement or replace what we're getting through Return Path.
Everest (Return Path + 250ok) Feature Ratings
Using Return Path
1 - Just myself in the marketing department, for managing inbox placement and inbox rendering previews before sending an email.
No in-house support. We get support for Return Path through Salesforce Support.
- Inbox placement / deliverability
- IP / sender reputation
- Inbox rendering and previews
Evaluating Return Path and Competitors
- Product Features
- Prior Experience with the Product
- Vendor Reputation
Integration with Salesforce Marketing Cloud was the primary consideration, though without that integration we still would have seriously considered it for our organization.
At this stage, we would not reconsider the selection of Return Path. It works for our needs for now.
Return Path Implementation
- Third-party professional services
It was part of our Salesforce Marketing Cloud implementation. We used a company called OffPrem to implement the Salesforce Marketing Cloud tool and integrate with Sales Cloud.
Using Return Path
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Inbox Monitor for tracking inbox/ spam folder placement
- Inbox Preview for email client rendering
- Blacklist checking
- Reporting