Item: Responsive
Rating: 10
Author: Brian Zielinski, MBA

Use Cases and Deployment Scope

RFPIO is used to respond to RFIs, RFPs, questionnaires, and due diligence requests. The tool supports the sales leg of our organization, both with new sales and addressing requests from current customers. RFPIO makes it easy to manage a vast library of technical question and answer pairs and greatly reduces the time it takes for subject matter experts to answer technical questions on RFPs or similar tasks.

Pros and Cons

Easily update your technical answer library.
Respond to RFPs faster.
Provide subject matter experts with direct ownership of and access to technical content.

Improve artificial intelligence to enhance the program's auto-response function.
Add or include a RFP procurement/issuance function.
Add a folding windows-style set up to the answer library for a more granular separation of content and answers.

Return on Investment

Faster Response Times.
All library content remains current, able to update in real time.

Support Rating

Simple, user-friendly UI (easy to adapt for all users) and excellent access to and responsiveness from customer support (when needed).

Likelihood to Renew

Very cost competitive, excellent value for cost.

Alternatives Considered

Qvidian RFP & Proposal Automation and Loopio

RFPIO has outstanding, responsive, helpful customer support located in the US in Oregon. Support techs go the extra mile to help with basic issues and functionality training. Same-day support response and problem resolution are the norms. The system is also very user-friendly and very easy to navigate. Their Answer library is simple and far less complex than Qvidian/Inland. Little to no learning curve.

Key Insights

Do you think Responsive delivers good value for the price?

Yes

Are you happy with Responsive's feature set?

Yes

Did Responsive live up to sales and marketing promises?

Yes

Did implementation of Responsive go as expected?

Yes

Would you buy Responsive again?

Yes

Other Software Used

Salesforce Advertising Studio (formerly social.com)

Likelihood to Recommend

Excellent tools for companies who regularly respond to RFPs/RFIs and who do not have any RFP-response software in place. This tool will save hundreds of person-hours each month in developing RFP responses, increase your capacity to respond to a higher volume of RFPs, and will pay for itself. Its strengths over competitive programs/software include a straightforward, user-friendly UI and free, direct access to the local RFPIO office in Portland, OR for quick, responsive customer support.

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Ann Shea
commented a year ago
Are there any CONTENT LIBRARY managers out there who use RFPIO? I'm curious why RFPIO doesn't allow a separate due date for reviews, different from the date the review is assigned. see #2 below... Our company went from Loopio to RFPIO at the beginning of the year. It takes a little time to get used to (Loopio is like proposal management for dummies, much easier, but much less powerful). There are two drawbacks I'd like to see improved. 1) I would love a Microsoft Teams support community like the Slack support channel for RFPIO. We are switching over to MS Teams from Slack soon and will miss this resource. 2) RFPIO has a serious flaw. For the Content Library, when you assign an entry to be reviewed, the reviewer is notified of the date you set for review. The review becomes overdue the same day it's assigned. RFPIO needs to provide for separate due dates for assignment of content review from the assignment day, customizable of course. Reviewers need a week or so to review the content. If you use RFPIO, please see this suggestion: https://feedback.userreport.com/a8799856-5261-41a2-a0dd-cf1634ae6417/#idea/400641/

RFPIO - easy to use with excellent customer support

Overall Satisfaction with RFPIO