Item: RingCentral Contact Center
Rating: 6
Author: Brandon Losover

Use Cases and Deployment Scope

Ring central is used for outbound calls and to record those calls. We have a weekly review on specific calls to take constructive feedback and learn on how we can improve our conversations moving forward.

Pros and Cons

Organization
record keeping
call logs

Bugs
User friendliness
sometimes the messages do not send to customers properly

Return on Investment

Analyzing calls
Keeping convos on file
engaging conversations with customers on multiple platforms (phone, text, email, video)

Alternatives Considered

Avaya Cloud Office

Ring Central is definitely more user friendly to use. It's also really nice to have access to the app so you can communicate with your customers on the go

Key Insights

Do you think RingCentral Contact Center delivers good value for the price?

Yes

Are you happy with RingCentral Contact Center's feature set?

Yes

Did RingCentral Contact Center live up to sales and marketing promises?

Yes

Did implementation of RingCentral Contact Center go as expected?

Yes

Would you buy RingCentral Contact Center again?

Yes

Other Software Used

Avaya Cloud Office, Gong, Outreach

Likelihood to Recommend

It’s well suited in customer service and inside sales. It's also great to have the chat/message feature to communicate with customers who do not have the ability to be on the phone at certain times.

Ring central review!

Overall Satisfaction with RingCentral Contact Center