Item: RingCentral Contact Center
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

I use it in conjunction with zoom and chorus for coaching and training purposes. RingCentral Contact Center is my main calling tool. We need a reliable contact center to manage this part of our process as our ability to effectively coach and train is not possible without it. Our customer success team has 10 managers.

Pros and Cons

Connectivity.
Ease of use.
Integration.

Occasional disconnects.

Return on Investment

It allows to handle a large call volume.
It all but guarantees call quality across the board in sales & success.

Alternatives Considered

FreeConferenceCall.com

RingCentral Contact Center has a more robust feature set that is tailored to our use cases in sales and customer success. Because volume calling and call quality are so important to ConnectAndSell's business, we require the same level of quality and capacity for our vendors as well. Without it, it reflects poorly on us.

Key Insights

Do you think RingCentral Contact Center delivers good value for the price?

Yes

Are you happy with RingCentral Contact Center's feature set?

Yes

Did RingCentral Contact Center live up to sales and marketing promises?

Yes

Did implementation of RingCentral Contact Center go as expected?

Yes

Would you buy RingCentral Contact Center again?

Yes

Other Software Used

Slack, Chorus.ai, Zoom

Likelihood to Recommend

This has been the perfect contact center for me. I use it 6-8 hours a day for sales coaching and messaging calls, where call quality and stability really matter. Additionally, our calls are all recorded and shared internally and externally, and there the quality of the call is really the face of my expertise to those who hear and learn from those recordings.

RingCentral is perfect for us!

Overall Satisfaction with RingCentral Contact Center