Overall Satisfaction with RingDNA
RingDNA is being used by our call center intake department both make and receive phone calls to potential clients. We have integrated the RingDNA extension with our Salesforce platform to dial clients directly from their case records. We also use RingDNA to screen inbound phone calls and route them to the appropriate agents with the necessary skill set to help them. We use their after-hours voicemail services when our business is closed.
- The AI feature allows for easy auditing and reviewing of phone calls.
- Calls are recorded live and saved in the call records so they are easy to find.
- The AI feature annotates the phone call in its entirety.
- It is easy to create a task in RingDNA so that clients can be followed up appropriately.
- Has a text feature that has allowed us to text more with our clients.
- Able to send documents via text
- Dispositions are easy to use.
- Needs have more flexibility with cadencing
- More control over time zone dialing.
- Creating a feature that avoids duplicate phone numbers, clients, contacts, etc. from being created.
- It has increased our telephone productivity and we are talking to more clients.
- We are signing up more cases thanks to texting our retainer documents.
- Our call center staff is happier because of how easy RingDNA is use.
- Five9
We selected RingDNA because you get so many features that are already built into their product that you do not have to pay extra for them. Five9 was not as simple to use as RingDNA and it did not include many of the features that RingDNA offered. It was also more expensive. RingDNA is also specifically designed to easily integrate with Salesforce.
Do you think Revenue.io delivers good value for the price?
Yes
Are you happy with Revenue.io's feature set?
Yes
Did Revenue.io live up to sales and marketing promises?
Yes
Did implementation of Revenue.io go as expected?
Yes
Would you buy Revenue.io again?
Yes
Revenue.io Feature Ratings
Using RingDNA
20 - Our current RingDNA users are our intake agents who work both in our call center and remotely from home. They are usually the first point of contact for many of our clients as they do the pre-screening to verify if they have a case we can sign up. They also send our retainer documents to clients and then follow up on their return.
2 - A strong technical background that includes dialer knowledge is a must. Some call center experience would be necessary to understand the dynamics of call flow. I would suggest, if integrating with Salesforce, that the in-house tech support would also have experience with that platform.
- Communicating with clients
- Tracking phone calls
- Texting documents
- Implementing more use of texting documents.
- Using the tasks feature to help coordinate work flow for the day.
- The AI features that track all aspects of a phone call.
- Cadence activities so that we reach clients via several different mediums.
- Make more documents textable so that we continue to update clients' cases throughout the process.
- Cataloging saved recordings and AI transcripts for training purposes.