Item: Revenue.io
Rating: 8
Author: Wolf Weisz

Use Cases and Deployment Scope

RingDNA is being used across Sales and Customer Success as a dialer/texting tool. We also have it for sequences/cadences to facilitate email outreach during prospecting. The primary reason why we implemented RingDNA was to get the whole org on the same dialer (to make it easier to transfer calls from one dept to another).

Pros and Cons

Call quality is consistently good (compared to previous dialers)
Conversational AI seems like a powerful tool. Underused in our company.

It constantly logs out and forces me to log back in through both RingDNA and Salesforce before calling or texting anyone which requires a 2 step process. This can be prevented by logging into RingDNA at the start of each day before Salesforce, I just need to make this a habit!
When you go into "Contacts" in the dialer and search for someone, it does not predictively auto-populate Contacts based on what you have typed so far (unlike Salesloft, Outreach, etc) so you end up typing most of the contact's name each time when searching. Not a huge deal since I am primarily searching for people in Salesforce, but it would be nice to have this in dialer as well.

Most Important Features

Integration with Salesforce.
Usability for all departments.
Logging all activities (email, phone, texting).

Return on Investment

Not sure how much it is costing us but it is far less utilized by Sales than SalesLoft so I would say unless there have been massive cost savings, we have experienced a negative ROI

Alternatives Considered

SalesLoft

Key Insights

Do you think Revenue.io delivers good value for the price?

Yes

Are you happy with Revenue.io's feature set?

Yes

Did Revenue.io live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Revenue.io go as expected?

I wasn't involved with the implementation phase

Would you buy Revenue.io again?

Yes

Other Software Used

DocuSign, Google Calendar, Google Tasks

Likelihood to Recommend

Despite a few of the design/interface frustrations, Revenue.io (RingDNA) is a powerful that is well made and continues to improve. Conversation AI, while underutilized at our company, can provide great value to any Sales team if used correctly. I look forward to seeing what new changes come our way.

The manual, cumbersome workflow outweighs any value it might actually add

Overall Satisfaction with Revenue.io (formerly RingDNA)