Overall Satisfaction with RMail
I use RMail in situations where a typical e-mail will simply be insufficient. Examples of such situations include where I need to confirm that a specific document, a notice of a deadline, other notice, or other legally sensitive information was received by one or more recipients, and in certain exceptional cases, that a specific e-mail was delivered and opened by specific times. Essentially, I use it as an advanced e-mail tracker.
- E-mail tracking.
- Providing a detailed record of receipt.
- Providing digital timestamps as to when messages are sent.
- Recording responses/replies to certain e-mails.
- Program plug-in crashes on occasion.
- Issues can arise if your computer's clock is not synced to RMail's time servers.
- Setup was initially tedious (but has gotten much better since 2019).
- E-mail tracking.
- Proof of delivery that can hold up in court if corroborated by expert testimony.
- Digital timestamps.
- It has simplified invoicing, cutting down on the time that I need to dedicate to it and other administrative tasks.
- It has provided peace of mind to my clients when they want to know the status of a sent e-mail.
- It has provided time savings in drafting motions.
RMail has an add-on module for e-signing documents, but Adobe Sign's is just easier to use. However, if I need to combine sending an e-mail that has to be tracked along with an e-signed document, then RMail clearly wins out over using Adobe Sign. The latter is designed to track electronic signatures only, not to track when e-mails are received.
Do you think RMail delivers good value for the price?
Are you happy with RMail's feature set?
Did RMail live up to sales and marketing promises?
Did implementation of RMail go as expected?
Would you buy RMail again?
The best scenario for when RMail is appropriate occurs when you wish to protect against someone claiming that he/she never received an important e-mail and/or important attachments. A variant of this is where you wish to establish that someone is "ghosting" you or simply has chosen not to respond when he/she should be responding. A situation where RMail is less appropriate occurs when you wish to send a simple, friendly e-mail to someone who is expecting a response. Here, using RMail is overkill.