Great product if you know how to use everything. Need better assistance with product features.
August 24, 2021
Great product if you know how to use everything. Need better assistance with product features.
Score 7 out of 10
Vetted Review
Verified User
Modules Used
- Rubrik Cloud Data Management
- Rubrik Polaris
Overall Satisfaction with Rubrik
Firm wide data management, with a recent purchase or Polaris to enhance security.
- Recovery.
- Integration with VCenter.
- Consistency with Support Technicians.
- Not given the user manual each time there is a question or issue with a paid product.
- After hours support emailing off hours.
- Great recovery profiling and execution.
- Lack of assistance when things go wrong.
- First vendor product that was more or less hands-off. Once paid, you are on your own to figure out what your product does.
Rubrik replaced netback up a much more static and archaic data backup system. Rubrik did improve our environment, and as a person who inherited the role of data management, there were some learning curves. In some cases for a new user, there are so many bells and whistles the interface can be overwhelming or vague in functionality.
Do you think Rubrik delivers good value for the price?
Not sure
Are you happy with Rubrik's feature set?
No
Did Rubrik live up to sales and marketing promises?
No
Did implementation of Rubrik go as expected?
Yes
Would you buy Rubrik again?
Yes