Happy with their service and works as promised
August 24, 2021

Happy with their service and works as promised

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with RUN Powered by ADP®

I am just using basic HR payroll functionality.
I have been pretty happy with Run by ADP so far. The transition to them was very smooth, their customer service is excellent and I get a lot of data and reports. Being a Bank of America Preferred Customer, I got a great deal from them too.

The only suggestion I would add, their UI seems a bit overwhelming. It's a lot of information they provide. But it can seem a bit daunting at first.
  • Customer service.
  • Transition.
  • Follow up new services or changes.
  • The cost is not shared outright on their website, would be nice to have some transparency there.
I like Gusto's simplified UI. It's a lot easier to set up yourself. ADP is great as a growing business with 5 or more employees.

Do you think RUN Powered by ADP® delivers good value for the price?

Yes

Are you happy with RUN Powered by ADP®'s feature set?

Yes

Did RUN Powered by ADP® live up to sales and marketing promises?

Yes

Did implementation of RUN Powered by ADP® go as expected?

Yes

Would you buy RUN Powered by ADP® again?

Yes

Their price structure seems more suitable for medium to big businesses. Otherwise, they are great.

RUN Powered by ADP® Feature Ratings

Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
10
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated