I wouldn't purchase again
August 28, 2021

I wouldn't purchase again

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with RUN Powered by ADP®

We have used the background check and Employee Handbook Wizard.
We signed on with RUN by ADP to manage payroll and HR. The sales process was very easy and the rep was great. However, the product was definitely misrepresented from our team's perspective. All of the additional features are also additional logins and bolt-on systems, so an SSO experience is impossible. The implementation itself felt like something out of 1995 riddled with 3-way phone calls and difficulty creating accounts etc. The response time for e-mail help is very slow. I would not recommend this service unless you absolutely have no other option. Hindsight 20:20, we would have probably gone with another company and will definitely be looking in the future.
  • Basic legal docs.
  • Payroll.
  • Customer service.
  • Single sign-on.
  • Implementation.
Employees have communicated using the LifeMart discount.
We used RUN because TriNet only works with W2 employees and we have a lot of contractors.

Do you think RUN Powered by ADP® delivers good value for the price?

No

Are you happy with RUN Powered by ADP®'s feature set?

No

Did RUN Powered by ADP® live up to sales and marketing promises?

No

Did implementation of RUN Powered by ADP® go as expected?

No

Would you buy RUN Powered by ADP® again?

No

Great for a 2-3 person team.

RUN Powered by ADP® Feature Ratings

Pay calculation
1
Support for external payroll vendors
1
Off-cycle/On-Demand payment
10
Benefit plan administration
1
Direct deposit files
10
Salary revision and increment management
1
Reimbursement management
1