Robust And Too Robust for Non-Compliance Heavy Companies
April 23, 2018

Robust And Too Robust for Non-Compliance Heavy Companies

Chantel Hutchins | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Learning
  • Partial Performance

Overall Satisfaction with Saba

We use Saba Cloud as a shared services provider for 2 organizations, currently, and expect expansion. Our challenge includes frequently changing requirements.
  • Flexibility
  • Content Interoperability
  • Regulatory compliance for OJT (Ability to mark checklist complete if items are not complete - not acceptable for regulatory)
  • Language consistency within itself
  • More user-friendly and real-world settings/behaviors for security privileges and curriculum.
  • Reduced risk and time moving from paper to electronic
  • Increased central administration for repeat questions d/t lack of UI intuitively.
  • success factors
Our grandfathered package of learning with social. Also LD admin access.
If an organization has extensive knowledge of its HR and foundational data has intermediate operational/access knowledge, this product would provide an extensive return on centralization and mobilization.

Saba Cloud Feature Ratings

Corporate goal setting
Subordinate goal setting
Individual goal setting
Line-of sight-visibility
Performance tracking
Not Rated
Performance plans
Not Rated
Plan weighting
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Rater nomination workflow
Not Rated
Review reminders
Not Rated
Workflow restrictions
Not Rated
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Customized Application Form
Not Rated
Resume Management
Not Rated
Duplicate Candidate Prevention
Not Rated
Candidate Search
Not Rated
Applicant Tracking
Not Rated
Not Rated
Email Templates
Not Rated
User Permissions
Not Rated
Notifications and Alerts
Not Rated
Not Rated

Using Saba

2200 - Regional managers, local managers, ad hoc/alternate managers, front-line, admin
2 - Patient, meticulous, creative.
  • Auto class assignment
  • Centralized reporting
  • Peer to peer recognition
  • Impressions for 360 feedback
  • On-demand certificates
  • Multi-level manager involvement
  • Supporting QR code job aid and/or troubleshooting learning
  • Universal assets across audience types
We are continuing with ERP systems that include learning, performance, and succession with increased user/community training and US-based support.

Saba Support

Too many touches and lack of support team understanding of the issue.
Slow Resolution
Poor followup
Less knowledgeable
Problems left unsolved
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Slow Initial Response
No - Should support always be premium?
Yes - Almost never.
Primarily from Caitlyn Bigsby prior to our hand off. Also, had one support rep who coordinated calls in our time zone (very helpful to discuss by phone) and she was excellent at following through to resolution. I apologize that it has been several months and I don't remember her name.

Using Saba

Complications with changing behaviors when operational changes are made.
Like to use
Unnecessarily complex
Difficult to use
Requires technical support
Not well integrated
Slow to learn
Feel nervous using
Lots to learn
  • HTML additions/changes to home page and workspaces
  • Quick course/class add
  • Analytics
  • Security
  • Certification/Curriculum Changes