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Not what we we’re hoping for
October 17, 2022

Not what we we’re hoping for

Renee Squires | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sage Intacct

We use it for all of our accounting needs. AP, AR, purchasing and GL. Including financial reports for our board of directors.
  • Ease of GL entries.
  • Cloud product.
  • Help.
  • Adding notes to pages.
  • Check writing.
  • GL posting history and user details.
  • Purchase orders.
  • Report printing.
  • Cash receipts.
  • Aging reports.
  • Vendor payment reports and screens.
  • Customer payment reports and screens.
  • It has made our processes longer.
  • Have had to come up with a work around to achieve good information.
  • Made working from home easier.
We have only utilized automation in GL. It has given us a little time back to process other stuff.
It was a little confusing to work through until it was done and I could test in the program.

Do you think Sage Intacct delivers good value for the price?

Not sure

Are you happy with Sage Intacct's feature set?

Yes

Did Sage Intacct live up to sales and marketing promises?

No

Did implementation of Sage Intacct go as expected?

No

Would you buy Sage Intacct again?

No

Many lacking features comparing to older Sage products. We were told we were on an antiquated system and upgrading would be an improvement. When implementation was done, it felt like taking a step backwards. Support has been great but they have been stumped by lack of features that seem to be something that would be a normal process.

Sage Intacct Feature Ratings

6.5
Accounts payable
6
Accounts receivable
Not Rated
Cash management
Not Rated
Bank reconciliation
Not Rated
Expense management
Not Rated
Fixed asset management
8
Electronic tax filing
5
Self-service portal
Not Rated
Journals and Reconciliations
7
Enterprise Accounting
Not Rated
Configurable Accounting
Not Rated
Centralized Rules Framework
Not Rated
Standardized Processes
Not Rated
Not Rated
Location management
Not Rated
Not Rated
Pricing
Not Rated
Order entry
Not Rated
Credit card processing
Not Rated
End-to-end order visibility
Not Rated
Not Rated
Reimbursement management
Not Rated
4.0
Dashboards
Not Rated
Standard reports
5
Custom reports
3
Not Rated
API for custom integration
Not Rated
Plug-ins
Not Rated
7.0
Role-based user permissions
7
Single sign-on capability
7