New Intacct User Happy With Intacct, Unhappy With Sage “Partner”
October 19, 2022

New Intacct User Happy With Intacct, Unhappy With Sage “Partner”

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sage Intacct

We are new to Intacct and it is a major leap forward for us. From a finance standpoint, we love the report building tools largely replace the hodgepodge of SAS queries, Power BI, and Excel reports we cobbled together every month. Likewise, Sage Intacct Planning (SIP) had made our budgeting process much faster and easier. Accounting love the interface and we are just beginning to experiment with the AI/ML outlier detection, which thus far looks to be incredible. And our IT is glad for the API environment that eases integration with other systems.
  • Report building
  • Budgeting
  • Integration with other systems
  • The integration between Intacct and SIP leaves much to be desired. We should not have to recreate the dimensions and rollups (departments, categories, etc.) we set up in Intacct again in SIP.
  • We upgraded to Intacct from Sage 100C. There was absolutely zero integration between the two Sage tools. The conversion was as difficult as if we had converted to a third party ERP because there were not conversion tools to aid in upgrade from 100C to Intacct as there are in other ERP ecosystems.
  • Consultant “partners” are terrible. Our chosen partner delayed our conversion about a year, and we only executed the conversion after our IT department largely took the conversion over from them. At Transform I talked to other recently converted companies who had similar experiences. Sage should do a better job at certifying who they allow to represent them to their end users.
  • Much improved the timeliness of reporting for C-level and below management to aid them in running their operations and making informed business decisions.
  • Improved automations mean our accounting department is spending more time controlling and less time bogged down in posting transactions.
Yes, Intacct has helped tremendously. In our former environment we had no integration between our ERP and external systems including our bank, ADP (payroll), AP payment system, and warehouse management software, and the integration with our credit card merchant processing systems was poor. Intacct and the library of plugins has greatly improved the speed and accuracy of all of these interfaces.
The “partner” we engaged as consultants to facilitate our conversion, which claims to have done numerous Intact implementations over many years, struggled with configuring Intacct for us, so I would say that the configuration process leaves much to be desired.

Do you think Sage Intacct delivers good value for the price?

Yes

Are you happy with Sage Intacct's feature set?

Yes

Did Sage Intacct live up to sales and marketing promises?

Yes

Did implementation of Sage Intacct go as expected?

No

Would you buy Sage Intacct again?

Yes

Intacct is night and day better. Sage 100C is terrible. QuickBooks was better.
Our rapidly growing company completely outgrew our former ERP and were in need of a platform robust enough to match our growth without the complexities and costs of the Big Boy platforms like SAP, Oracle, etc. I would recommend Intacct to other emerging companies such as our own.

Sage Intacct Feature Ratings

Accounts receivable
10
Cash management
10
Bank reconciliation
10
Expense management
10
Time tracking
Not Rated
Fixed asset management
Not Rated
Multi-currency support
Not Rated
Multi-division support
10
Regulations compliance
Not Rated
Electronic tax filing
Not Rated
Self-service portal
Not Rated
Global Financial Support
Not Rated
Intercompany Accounting
8
Journals and Reconciliations
10
Enterprise Accounting
10
Configurable Accounting
10
Centralized Rules Framework
10
Standardized Processes
10
Inventory tracking
10
Location management
10
Pricing
Not Rated
Order entry
10
Credit card processing
10
End-to-end order visibility
Not Rated
Reimbursement management
10
Dashboards
10
Standard reports
10
Custom reports
10
API for custom integration
10
Plug-ins
10
Role-based user permissions
10
Single sign-on capability
2