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Salesforce Baby!
February 07, 2018

Salesforce Baby!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce Platform (formerly Salesforce App Cloud)

We use Salesforce as our CRM! We have hooked Salesforce up to almost every other piece of software that we have, from billing systems to customer engagement platforms. This is our companies central hub and we've put a lot of work into making the data relevant to our team. This is by far one of the most important tools we use.
  • Integrates with everything
  • Central location for data
  • Have never experienced server downtime
  • It feels clunky. It's not the sexiest interface.
  • It's a little nit-picky on searches. Make sure you spell everything correctly.
  • It's very much a "what you put into into it, you get out of it" type of tool. You need an internal systems team to make sure this pans out well.
  • The data is good data, at this point. No more hoping it's good.
  • Things don't go "missing".
  • You can plug in and hook up any other software to it.
Welp, Base was about the worst. Salesforce, while heaps more expensive, is reliable and the data is available for our reps to use. We chose Salesforce because it's reliable, plain and simple. It can also integrate with just about any other software that you currently have or may ever have.
Salesforce is best suited for larger companies that need full scope of their current customers and potential customer base. It helps manage all your data to professionally maintain sales, upsells, contracts, user information and lifecycle of a customer. With the integration options, there's really not much you can't do. You just need to put in the work.